Note: This article only applies to Private Cloud customers who have dedicated InVision instances. If you use SSO, use the Enterprise sign-in screen under the Private Cloud activation.
Private Cloud customers enjoy a separate instance of the InVision service. This means that the InVision iOS app won't connect to a Private Cloud instance by default. To connect your Private Cloud account to the InVision iOS app, you'll need to follow this process:
- Download the InVision iOS application from the App Store.
- On your iOS device, navigate to your organization's unique Private Cloud URL. For example: https://yourprivateclouddomain.invisionapp.com/activate
- Click Yes when asked to switch to the Private Cloud. The InVision app will automatically close. Open the app and sign in to your account.
- If SSO is enabled, sign in using the Enterprise sign-in screen. If SSO is not enabled, use the default sign-in screen, and you should now see your Private Cloud data.
Frequently Asked Questions
How do I switch back to the public InVision instance?
In order to make the switch back, you’ll need to remove the app completely from your device, then reinstall it via the App Store.
Why won’t some of my share links work now that I’ve made the switch to Private Cloud?
Share links to other client accounts which are part of the public InVision service won't be accessible from the InVision iOS app if you've switched to Private Cloud. This includes new share links you open via the InVision iOS app. You will need to view these prototypes via your browser instead of via the InVision iOS app if they're not part of your Private Cloud instance.