Help for customers big and small
Our world-class support team is here to help you supercharge your design workflow and start building better products, faster.
Free |
Bronze |
Silver |
Gold |
Platinum |
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Limited support available to customers on our free plan |
Basic support for customers on paid, non-Enterprise plans |
Premium support for our Enterprise customers |
Global support for Enterprise customers needing 24x5 coverage |
Complete support for Enterprise customers needing expedited responses |
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| Cost | Included with Free | Included with Starter, Professional & Team plans | Included with all Enterprise plans | Additional $5000 per year or 10% of contract value, whichever greater | Additional $25000 per year or 20% of contract value, whichever greater | |
| Support Hours | N/A | Weekdays 8am-8pm ET | Weekdays 8am-8pm ET | 24x5 | 24x7 | |
| Guaranteed Time to First Reply | N/A | N/A | N/A | <2 hours | <1 hour | |
| Community Support | Yes | Yes | Yes | Yes | Yes | |
| Email Support | No | Yes | Yes | Yes | Yes | |
| Phone Support | No | No | Yes | Yes | Yes | |
| Chat Support | No | No | No | No | Yes | |
| Uptime Guarantee | N/A | N/A | N/A | N/A | 99.9% | |
98%
We go above and beyond to ensure our customers are happy and it shows with a 98% customer satisfaction score.
Frequently Asked Questions
Can I purchase Gold or Platinum support if I'm not an Enterprise Customer?
Only InVision Enterprise customers are eligible for our Gold and Platinum tiers of support. To learn more about the other benefits of Enterprise, please visit invisionapp.com/enterprise.
What is a guaranteed time to first reply?
Gold and Platinum plans guarantee we will reply to your ticket within a certain timeframe. For Gold plans, we guarantee reply within 2 hours. Platinum guarantees a reply within 1 hour.
How should I decide between plans?
Our Gold and Platinum plans are recommended for large enterprises, while our basic plans (Free, Bronze and Silver) are recommended for smaller companies under 200 employees.
What self-help resources are available?
Our Help Center can be found at support.invisionapp.com and contains our Getting Started Guide for new users as well as a Knowledge Base filled with answers to many common questions. Customers can also benefit from the "Learn" database accessible exclusively from within the app.
My help tickets have run the gamut—from simple to complex—but I’m always struck by the speed at which I’m provided a detailed and thoughtful answer or creative workaround to my problem.
Kerry Hebert
Principal UX Designer
VISA
Join InVision Enterprise
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