Overview of InVision Support Options

Help for customers big and small

Our world-class support team is here to help you supercharge your design workflow and start building better products, faster.

Support plans

Free

Limited support available to customers on our free plan

Bronze

Basic support for customers on paid, non-Enterprise plans

Silver

Premium support for our Enterprise customers

Gold

Global support for Enterprise customers needing 24x5 coverage

Platinum

Complete support for Enterprise customers needing expedited responses

	Free	Bronze	Silver	Gold	Platinum
Cost	Included with Free	Included with Starter, Professional & Team plans	Included with all Enterprise plans	Additional $5000 per year or 10% of contract value, whichever greater	Additional $25000 per year or 20% of contract value, whichever greater
Support Hours	N/A	Weekdays 8am-8pm ET	Weekdays 8am-8pm ET	24x5	24x7
Guaranteed Time to First Reply	N/A	N/A	N/A	<2 hours	<1 hour
Community Support	Yes	Yes	Yes	Yes	Yes
Email Support	No	Yes	Yes	Yes	Yes
Phone Support	No	No	Yes	Yes	Yes
Chat Support	No	No	No	No	Yes
Uptime Guarantee	N/A	N/A	N/A	N/A	99.9%

98%

We go above and beyond to ensure our customers are happy and it shows with a 98% customer satisfaction score.

Frequently Asked Questions

Can I purchase Gold or Platinum support if I'm not an Enterprise Customer?

Only InVision Enterprise customers are eligible for our Gold and Platinum tiers of support. To learn more about the other benefits of Enterprise, please visit invisionapp.com/enterprise.

What self-help resources are available?

Our Help Center can be found at support.invisionapp.com and contains our Getting Started Guide for new users as well as a Knowledge Base filled with answers to many common questions. Customers can also benefit from the "Learn" database accessible exclusively from within the app.

What is a guaranteed time to first reply?

Gold and Platinum plans guarantee we will reply to your ticket within a certain timeframe. For Gold plans, we guarantee reply within 2 hours. Platinum guarantees a reply within 1 hour.

How should I decide between plans?

Our Gold and Platinum plans are recommended for large enterprises, while our basic plans (Free, Bronze and Silver) are recommended for smaller companies under 200 employees.

My help tickets have run the gamut—from simple to complex—but I’m always struck by the speed at which I’m provided a detailed and thoughtful answer or creative workaround to my problem.

Kerry Hebert

Principal UX Designer, Visa

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