Frequently Asked Questions
What self-help resources are available to me?
Customers on all plans are welcome to read our Getting Started guides, search the Knowledge Base, or ask our virtual agent for assistance. If you’re not able to find a solution in the documentation, visit the InVision Community to get help from fellow InVision users.
Can I purchase individual services without a full premium support package?
We’ve thoughtfully crafted our packages to meet the holistic business needs of our customers. In order to provide the best end-to-end premium support experience, we are not offering the ability to purchase services a la carte at this time.
What is a guaranteed time to first reply?
For Gold and Platinum customers, we guarantee an expedited first response from our team within your designated service hours. This does not guarantee a faster resolution. For urgent or complex questions, consider dialing in or scheduling a diagnostic session.
How do I decide which plan is right for me?
Basic plans (Free, Bronze, and Silver) are recommended for smaller companies under 200 employees. For larger enterprises, our sales team will be happy to walk you through the specifics of Gold and Platinum to help you decide which option is right for your business.
Principal UX Designer, Visa