Billing

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How do I check our Enterprise seat count?

Only admins can edit an Enterprise’s billing details. To see how many seats (members) your Enterprise is currently paying for: Sign in to your InVision Enterprise dashboard. In the main navigation at the top of the page, click...

U.S. sales tax on InVision subscriptions

Prices shown on the InVision website do not include sales tax or VAT. InVision is legally obligated to collect and pay sales tax on some customer purchases for paid plans. Whether or not sales tax is due and the specific tax ra...

What are InVision’s refund policies?

Downgrading to the Free plan If you purchase a paid plan and then downgrade to a Free plan, you will continue to have access to all the features associated with your paid plan until the end of your current billing period. When ...

I just joined a Team. Can you refund my paid plan?

If you purchased a plan, and then became a Team admin on someone else’s Team, we can provide you with a prorated refund. Before we’re able to send you a prorated refund, you would need to downgrade to a Free plan—following thes...

Why do I keep getting emails about my declined card?

The system will continue sending you declined notices until you update your card. Feel free to disregard those notices until you update your new card. If you’re ready to update the card now, here’s how you can do that: Sign in...

Which payment methods does InVision accept?

We accept the following payment types: VISA American Express Mastercard Discover At this time, we do not accept PayPal, wire transfers, electron cards, money orders, bitcoins, or Maestro cards.

How do I update the account details on my invoice?

To update your invoice details: Sign in to your InVision account. At the top right of the page, click your name, and then click View Profile. Click the Billing tab. In the Billing Info section, click Update. Enter the correct...

How do I access my invoices?

As part of our terms of service, we do not automatically email invoices per billing cycle, but you can access invoices from your account. This article does not apply to Enterprise plans, which receive invoices via email. Learn ...

Do you offer discounts?

Paying yearly—in advance—for any InVision V6 plan lets you save 10% on the total cost. Separately, we're happy to provide eligible non-profit organizations a discount on yearly consumer plans. Contact us to discuss your eligibi...

How do I update my credit card?

To update your credit card: Sign in to your account. In the top-right corner, click your name, and then click View Profile. Under your name, click the Billing tab. Click Change Card and update your details. Once you have finis...

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