Account Management

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Signing in to InVision

Depending on the account type, there are multiple ways to sign in to InVision. Check out the section that best describes your situation. Sign in to a consumer account To sign in to a consumer InVision account: Navigate to http...

Why is my account locked?

As a security measure, your account will automatically be locked if too many incorrect sign-in attempts occur in a short period of time. In those cases, you will see an error message: You have entered an incorrect code too man...

How do I reset my password?

To reset your password: In a private browser window, navigate to https://login.invisionapp.com. If you're a Private Cloud customer with a dedicated instance of InVision, instead navigate to https://yourprivateclouddomain.invis...

How do I change the name on my account?

To update the name on your account: 1. Sign in to the account.2. Click on your name at the top right side of the page.3. Click View Profile.4. Make any necessary edits in the Name field.5. Click Update Settings.

How do I update my email address?

To update your account email address: Sign in to your InVision account. At the top-right corner of the page, click your username. Click View Profile. Update the Email field and enter your password. Click Update Settings. InVis...

How do I change my password?

To change your InVision password: Sign in to InVision. At the top-right corner, click your name, and then click View Profile. In the menu bar under your name, click Password. Enter your current password once, and enter your ne...

How do I remove members from a Team plan?

Before you start Here are some important things to note before removing someone from your team: This article is for Team accounts only. If you are on an Enterprise plan, read this article. Only the Team owner can remove a memb...

Transferring an account

This article applies specifically to InVision V6 users who are not on an Enterprise plan. If you're using InVision Enterprise, learn how to hand off your account. If you're on InVision V7, learn how to make someone an owner. N...

How do I delete my account?

To delete or close your account, contact InVision Support with a formal request to delete your account. Please send the account deletion request from the email address associated with the InVision account. Otherwise, InVision S...

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