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InVision Cloud Rick Tilghman

Bug w/ "Link to screen" from overlay (black screen)

Mac 10.15.7 / Craft 1.0.105 / Sketch 70.5 Per the title, there's what seems to be a strange bug that I can't get around in a recent invision prototype I built.  To summarize: The prototype has a couple of overlay workflows for...

0 comments

0 votes

InVision Cloud BH

Still being charged despite downgraded plan to free

Hi Invision, I am still being charged for couple of months despite downgraded my plan from professional to Free. I notice there is no way to contact support when i am under Free plan.  please help to check and i would like to r...

1 comment

0 votes

InVision Cloud Amber

Invision Education Code Help!

Good evening, I am currently enrolled in UX/UI Desgin with Netflix Bootcamp at Norfolk State Univeristy. I am having a hard time with the validation code to receive the free education version of Invision. Is there any way that ...

2 comments

0 votes

InVision Cloud Radu Popescu

Prototypes Overflow Computer Screen

Using Chrome and Firefox: last week, the web design environment used to adjust to the screen size so that I could see all the assets I am looking at in every menu context. Now I not only have to scroll horizontally, but the hom...

1 comment

0 votes

InVision Cloud Rick M

Working with PDFs for Revisions, Feedback, Marking up

Our team would like to use InVision for Annotating and Marking up multipage PDF documents.(Design reviews) First, does InVision transcribe the original document as it was exported/imported. (no odd / janky issues within the PD...

1 comment

0 votes

InVision Cloud Chaitanya Shah

Freehand Zooms to 0 or NaN

Hi Team, Thank you for the powerful Freehand app. I tried to get onboard with the Freehand app, and it gave me hard time on Apple iPad as well as on Desktop web. Somehow, after spending good amount of jotting, the zoom lev...

3 comments

0 votes

InVision Cloud Hitika Gilhotra

InVision freehand board

We are not able to write on the freehand board. The pencil tool's a problem I guess. Not able to form lines or arrows. The pencil tool is just making 'fill' shapes. I've tried changing the opacity and the fill option. Its worki...

1 comment

1 vote

InVision Cloud Stéphanie Larivière

In a Team I don't want to

Hi. I just tried to create a white board and when asked to "join" a team your organization has, I must have clicked on "Anglais" by mistake and now I'm stuck with it... How can I delete that "team" ??? I teach French...

1 comment

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InVision Cloud Rachel Rochelle

How can I remove the 'private space' label?

Hello, I'm trying to add some projects into a space, but it's not working for all my projects. The ones that aren't allowing me to add them are the ones with a 'private space' label. I don't know how they got labelled that way....

4 comments

2 votes

InVision Cloud Kat Elliott

Adding new screens to already-shared sharing links

I have a prototype with a large number of screens and I have been using sections to organise these. To make the review process easier for my client, I am creating sharing links based off the section - i.e. I hover over the sect...

1 comment

0 votes

InVision Cloud Ryan Tang

Charged unkowningly by inVision for 9 months

Hi, I left and did not login to inVison for a year or two already but today I found I was charged every month from May 2020 until now, by simply holding what I thought was free. Apparently instead of moving one of my prototypes...

1 comment

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InVision Cloud Chetan Prakash

Transfer of prototype

Hi, I am trying to transfer ownership of prototypes that we have been working on to another team that has their own enterprise version. Not sure how to do this as the 'transfer prototype' option does not appear for me. The onl...

1 comment

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InVision Cloud John Burrows

Commenting in V7 is way worse than before

It's broken, much worse than V6 (which worked perfectly fine). Here is what we are encountering: Loading comments is very slow Loading screens while in comment mode is very slow Commenting on a screen doesn’t automatically tag...

1 comment

1 vote

InVision Cloud Michelle

Trouble Transferring Prototype Ownership

Hey Invision, Love you all and were thankful for all that you've done for the design community and speeding/cleaning up the design-process. I tried transferring ownership to another member, but the link in the email to accept...

2 comments

0 votes

InVision Cloud Full Facing (Pty) Ltd

Missing screens

I've logged into my prototype which previously had 300 odd screens, maybe more, but now 3/4 of the screens are just missing, leaving a bunch of empty groups. Could this be due to the recent db maintenance or any of the recent u...

1 comment

0 votes

InVision Cloud Rudolph Smid

Pricing question

Hello everyone, Can anyone help me with the pricing model? If I have a single InVision Pro account (the one for 7.95), can I use it to invite up to 4 (or 5) members and can we all comment and prototype? Or does everyone need t...

1 comment

0 votes

InVision Cloud Mirko

Hotspots in Overlays

Since this morning hotspots on overlays are not working for me anymore. This seems to be a bug that is experienced by multiple users, see here and here.  The bug persists also while using the prototype in an incognito window in...

5 comments

3 votes

InVision Cloud Eight Media

Upgrading a V6 Free account to a V6 Professional account

Hi, Can I upgrade a V6 Free account to a V6 Professional account? I have around 50 prototypes I want to transfer to a clients account. The prototypes are in a Professional V6 account, but the client has a V7 Pro account When I...

1 comment

0 votes

InVision Cloud John Doe

How do I set the start page for an Invision v7 prototype?

I found an Invision page where they show you how to set a specific screen as the starting page in the prototype, but it looks like it's for Invision V6 and it said to go to Shared>Settings but my Shared settings screen don't lo...

1 comment

0 votes

InVision Cloud Aradhana Acharya

Error Message while accessing team ID

I am getting an error message while accessing my company's team group. The message says " Unfortunately this project is over the owner's quota". Kindly help with this.

0 comments

0 votes

InVision Cloud Mike Redaelli

Resolved comments still displaying

Has anyone had the issue of comments still showing up (pink dot with a checkmark) after they have been resolved? Support can't seem to recreate this phenomenon. Thanks.

0 comments

1 vote