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Ozan
Ozan Updated

I can't install Write for Studio "An error occured...

I can't install Write for Studio "An error occured while we were adding Write."

Can anyone help me?

This post is associated with a known feature request: [[ problemTicketSubject ]]. Let our Product team know that you’re interested in this feature.

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Raynor B
InVision ambassador Raynor B , ambassador

Hi Ozan,

Thanks for reaching out to our Community! I'm sorry to hear that you're having some difficulties with Studio.

So that we can pass this on to our Support team to troubleshoot this with you directly, could you please provide some further information regarding this issue? 

  • Could you please provide some screenshots showing the issue occurring, especially of the error message you've described?
  • Which version of Studio are you running?
  • Which OS are you running?
     If on Mac, could you please send a screenshot of your "About This Mac" panel
    – 
    If on Windows, could you please send some screenshots of both the “Device specifications” and the “Windows specifications” sections on the “About” page?

Looking forward to your reply!

Best,
Raynor

 

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Ozan
InVision ambassador Ozan , ambassador
  • Studio version 1.28.2 Buil November 19,2020 1:35 PM EST
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Ozan
InVision ambassador Ozan , ambassador

Anyone can help me?

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Enrique Esparza
InVision ambassador Enrique Esparza , InVision Employee , ambassador

Hi Ozan,

So sorry to hear that you’re running into this issue, I see you have a ticket open with our Support team regarding this matter. Please do continue any conversations there.

If anyone else is experiencing this issue, please submit a support request to report the issue you’re encountering.

~Enrique

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Ozan
InVision ambassador Ozan , ambassador

There is no one help me. 

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Enrique Esparza
InVision ambassador Enrique Esparza , InVision Employee , ambassador

Hello Ozan,

It looks like you were contacted by my colleague Daniel on the Tier 2 team regarding this matter. Please continue this conversation directly via your Support Ticket. 

If anyone else is experiencing this issue, please submit a support request to report the issue you’re encountering.

~Enrique

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