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Lucas Kriebel
Lucas Kriebel Updated

Windows Sync - Script Alert "Photoshop Generator" - Can't sync PSDs

Running into an issue trying to sync PSDs. I'm currently on the latest version of photoshop, running Windows 11, with a fresh install of Craft/Sync. The alert I'm getting is "There’s been an error starting Photoshop generator. Please make sure you have it enabled under Preferences > Plug-ins > Enable Generator, and restart Photoshop.". 

I've done the simple troubleshooting.. uninstalled/reinstalled the plugin, turned the Generator option off/on/off/on between restarts, restarted PC. Anybody know of any solutions? Thanks

Edit-- I realize the plugin may not be supported for Windows 11 yet, so i guess that is my main question.

 

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Maria Fernandez
InVision ambassador Maria Fernandez , InVision Employee , ambassador

Hi Lucas,

Sorry to hear that you’re running into this issue with Craft, and thanks for providing those details here in Community.

I'm not sure if the issue may be related to Windows 11, so I’m opening a ticket on your behalf with our Support team so they can troubleshoot with you internally. Please keep an eye out for an email from our Support team soon.

Best,
Maria

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Hans
InVision ambassador Hans , ambassador

i am getting the same issue but i am not on windows 11 

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Andrew Traicos
InVision ambassador Andrew Traicos , ambassador

Me too - raised a ticket. Also on Windows 10 but latest version of Photoshop 23.01

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Maria Fernandez
InVision ambassador Maria Fernandez , InVision Employee , ambassador

Hi Hans and Andrew,

It seems that both of you are currently in touch with our Support team and they followed up with you via email. Our apologies for any inconvenience this may have caused!

Best,
Maria

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Andrew Traicos
InVision ambassador Andrew Traicos , ambassador

Hi all - I reverted back to an earlier copy of Photoshop (22.0) and its working fine again. Must be the newer versions of photoshop that it cant handle. Probably just need to wait fo ran update.

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Enrique Esparza
InVision ambassador Enrique Esparza , InVision Employee , ambassador

Hi Andrew,

Thanks for sharing your findings here in Community, I see you have an open ticket with our Tier2 team and have shared your reply with them as well. Likely you'll hear back from that team once they've had a chance to review and reply.

Thanks again,

Enrique

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