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Julie Wiens
Julie Wiens Updated

Fonts not uploading from Sketch > Craft > Invision

I've recently had the issue on several documents where our fonts aren't displaying properly in our Invision boards. This doesn't happen every time and it seems to mostly happen with certain fonts, but not consistently. Any ideas?

I'm on Sketch Version 79 (133334) and MacOS Big Sur Version 11.4 (20F71)

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Raynor B
InVision ambassador Raynor B , InVision Employee , ambassador

Hi Julie,

Thanks for getting in touch via our Community! I'm sorry to hear that you're seeing some discrepancies with the fonts in your projects. 

I'd like to gather some information regarding this so we can pass this on to our Support team. 

  • Could you please send through some screenshots or a screen recording showing this issue occurring and the discrepancies between your fonts?
  • Could you please check your Mac's Font Book and confirmed that the fonts are installed and enabled
  • Does this issue continue if you view the published prototype in a private/incognito window, or a different browser?
  • Could you please confirm your browser and OS details by going to www.whatsmybrowser.org, clicking the “Copy” button, and pasting the link it gives you into your reply?

Looking forward to your reply!

Best,
Raynor

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Emily MacMahon
InVision ambassador Emily MacMahon , ambassador

I'm actually having this exact same problem, but with the fonts Open Sans and Font Awesome 5. Was this issue resolved? I'd love to know the workaround . Another difference with my situationis that every time I upload using Craft, the fonts are missing.

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Raynor B
InVision ambassador Raynor B , InVision Employee , ambassador

Hi Emily,

Thanks for adding your voice to this thread!

I see that you already have a ticket open regarding this issue. If you have any details or updates to add, I encourage you to reply to your ticket with these so that our Support team can continue to work with you on this. 

Best,
Raynor

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Julie Wiens
InVision ambassador Julie Wiens , ambassador
  1. I actually currently can't reproduce the problem, but I will take a screen recording when it happens again. Like I said, it's not consistent. And it differs from computer to computer. Even though one Sketch document looked fine to me on my Mac, it wouldn't upload the fonts correctly. But when opened on a different machine, it did. 
  2. The fonts aren't in Mac's FontBook because they are Adobe Fonts. I actually temporarily solved the problem by deactivating and reactivating the fonts on the computer that were giving me trouble. But they were activated to begin with so I#m not sure why that helped. 
  3. Viewing the published prototype in a private/incognito window, or a different browser didn't make a difference.
  4. https://www.whatsmybrowser.org/b/5G8Q6

Have there been problems with Adobe Fonts before? Is deactivating and reactivating the fonts the best solution?

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Maria Fernandez
InVision ambassador Maria Fernandez , InVision Employee , ambassador

Hi Julie,

Thanks so much for sharing these details. I’m going to open a ticket on your behalf with our Support team so they can take a closer look into this issue. Please keep an eye out for an email from our Support team soon.

Best,
Maria

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