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Kristin Douglas
Kristin Douglas Updated

Presentation Mode/Following Issue

Is anyone else having this issue: As of yesterday, when I press the "play" triangle to enter presentation mode and it says "everyone is following your view" my "followers" report that they are NOT following my view. Also, none of us can see each others' cursor with our name, as had always been the case. 

This post is associated with a known feature request: [[ problemTicketSubject ]]. Let our Product team know that you’re interested in this feature.

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Maria Fernandez
InVision ambassador Maria Fernandez , InVision Employee , ambassador

Hi Kristin,

So sorry to hear that you’re running into this issue with Freehand! Could you try to access Freehand using an incognito window to see if the issue persists? That would helps us rule out an issue with corrupt browser cookies and cache files.

If you still encounter the same issue, could you provide some additional details to assist with troubleshooting:

  • If you're comfortable/able to share here, could you send some screenshots or a screen recording showing this issue occurring?
  • What browser and operating system are you using? You can get these details by going to http://www.whatsmybrowser.org/, clicking “Copy”, and pasting the link it gives you here.
  • Does the same happens with different browsers?
  • Are you encountering the same issue with all freehands, or only with a specific document?

Looking forward to your response!

Best,
Maria

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