Skip to main content
Latest news: [[ newestAnnouncement.title ]] Learn more
InVision Support Home Page
Sign in
InVision ambassador ambassador
Piotr
Piotr Updated

I can't see a Craft Sync on Photoshop 2021 /Windows

Hello, I used Craft Sync installer for Windows. Installer created a catalog com.invisionlabs.sync in the directory: C/Program Files/Adobe/Adobe Photoshop 2021/Plug-ins/Generator

However, in Photoshop on Window>Extensions I can't see Craft Sync.

Anyone have idea what could be wrong?

This post is associated with a known feature request: [[ problemTicketSubject ]]. Let our Product team know that you’re interested in this feature.

Sign in to add your vote

Thanks for taking the time to share your feedback about making our product better. We’ve let our Product team know that you’re interested in this feature so they can factor that into their product strategy.

0

comments

Sort by

Raynor B
InVision ambassador Raynor B , InVision Employee , ambassador

Hi Piotr,

Thanks for getting in touch via our Community, though I'm sorry to hear that you're having trouble installing Craft for Photoshop on Windows.

So that we can get a better idea of what you're encountering and pass this on to the Support team for further troubleshooting, would you mind providing some further details: 

  • Could you please send through some screenshots or a screen recording showing the issue occurring, especially of any error messages you've seeing?
  • Which version of Craft have you installed? 
  • Could you please send some screenshots of both the “Device specifications” and the “Windows specifications” sections on the “About” page?

Looking forward to your reply!

Best,
Raynor

0
Piotr
InVision ambassador Piotr , ambassador

I downloaded the installer from your website on 11/10/2021.

I use Lenovo Legion 5 ( AMD Ryzen™ 7 5800H, NVIDIA GeForce RTX 3050 Ti, 32 GB RAM), Windows 10 Pro version 19043.1288

Screen is in polish language. I can't see Craft in Photoshop. Any error messages I can't saw

0
Raynor B
InVision ambassador Raynor B , InVision Employee , ambassador

Thanks, Piotr!

I’ll be opening a ticket on your behalf with our Support team so they can dig into this further with you internally. Please keep an eye out for an email regarding this shortly.

Best,
Raynor

0

join the conversation

To comment, sign up or sign in.