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InVision ambassador ambassador
Dirk Winkler
Dirk Winkler Updated

MS Teams got Black Backround

Hey there, what can that be?

I got for all my freehands a blck backround, when i load them in MS Teams. In any browser everything is ok. But in Teams it looks like this. What can i do? Thx for helping me.

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Natalie
InVision ambassador Natalie , ambassador

I have the same issue. Freehand in Teams has a black background, but online at invisionapp.com they are white.
The black is frankly awful and hard to read.

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Raynor B
InVision ambassador Raynor B , InVision Employee , ambassador

Hi Dirk and Natalie,

It sounds like you might be encountering a known issue with Freehands in MS Teams. 

Natalie, I see that you already have a ticket open with us regarding this. You should have a response from us now, so please feel free to reply to that ticket with any updates.

Dirk, I'm going to go ahead and create a ticket on your behalf to pass this on to our Support team. Please keep an eye out for that email shortly. 

Thanks for reaching out via our Community!

Best,
Raynor

If anyone else is experiencing this issue, please submit a support request to report the issue you’re encountering.

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Anjela Godber
InVision ambassador Anjela Godber , ambassador

I am also experiencing this issue and when i went to submit a support request, the drop down menu does not list Freehand in MS Teams.

Can I also open a ticket?

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Dmitry Bavykin
InVision ambassador Dmitry Bavykin , ambassador

I used FreeHand app within MS Team whole previous academic year for tutoring my module. I found it very useful. However, recently I discovered that all our writing in FreeHand app has turn to black background when viewing from the MS Team. Is there any way to resolve it? The new academic year is starting soon and I need to decide whether or not I can use FreeHand app. Thanks for you help and support. 

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Jenny
InVision ambassador Jenny , ambassador

Same problem in MS TEAMS. Chrome OK Firefox black screen. With the last update of firefox 92.0.1 is now ok.
Wth the last update of MS Teams (for MS Windoes), the background remain black -> unusable

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Dmitry Bavykin
InVision ambassador Dmitry Bavykin , ambassador

It seems that the problem has been resolved. White background has been magically returned. I nearly start using MS Team own whiteboard, which is less convenient than Freehand in my opinion.

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Raynor B
InVision ambassador Raynor B , InVision Employee , ambassador Edited

Hi Anjela, Dmitry, and Jenny,

Thanks so much for adding your voices to this thread, though I'm sorry to hear that you've been having some trouble with MS Teams and our Freehand integration. 

It does sound like you've been encountering a known issue, though I see that Dmitry has reported that this is longer occurring on their end. 

If you're still encountering this issue, I'll be happy to gather some further information and pass this on to our Support team for assistance: 

  • If you're comfortable/able to, could you please provide some screenshots of the issue?
  • Is this occurring in the MS Teams desktop app or in the web app in the browser? Which version of the MS Teams app are you running, if applicable?
  • Could you please confirm your browser and OS details by going to www.whatsmybrowser.org, clicking the “Copy” button, and pasting the link it gives you into your reply?

Alternatively, you can submit a ticket via this link

Looking forward to hearing back from you!

Best,
Raynor

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