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Sagar Shimpi
Sagar Shimpi Updated

Unable to preview Prototypes in Sketch+Craft

I am not able to preview prototypes in Sketch. It shows weird small window called 'Button' with blank canvas. Attached small video.

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Raynor B
InVision ambassador Raynor B , ambassador

Hi Sagar,

Thanks for getting in touch via our Community!

I'm sorry to hear that you're having trouble with the Craft Player in Sketch. It's possible that you might be encountering a known issue, but in order to pass this on to our Support team for further investigation, would you be able to provide some further details? 

  • Which versions of Craft and Sketch are you running? 
  • Could you please confirm which version of macOS you're running, or provide a screenshot of your About This Mac panel? 

Looking forward to hearing back from you!

Best,
Raynor

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Qian Zhang
InVision ambassador Qian Zhang , ambassador

I'm having the exact same issue.

  • Craft Version 1.0.114
  • Sketch Version 76.1
  • Mac OS Big Sur Version 11.5.2
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Chris Nowakoski
InVision ambassador Chris Nowakoski , ambassador

I'm having the exact same issue.

MAC OS 11.6

Sketch Version 77 (131065)

CRAFT version 1.0.115

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Raynor B
InVision ambassador Raynor B , ambassador

Hi Qian and Chris,

I'm sorry to hear that this issue is coming up for you as well, but thanks for reaching out to our Community and providing these details for our team to use for further troubleshooting.

I’ll be opening a ticket on your behalf with our Support team so they can dig into this further with you internally. Please keep an eye out for an email from one of our Support agents soon.

Thanks!

Best,
Raynor

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Sagar Shimpi
InVision ambassador Sagar Shimpi , ambassador

Hi Raynor,

Thanks for taking up this topic. Expecting a working solution on this.

Thank you.!

Regards

Sagar

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Raynor B
InVision ambassador Raynor B , ambassador

Hi Sagar,

It's our pleasure to help!

I can see that we waiting on some additional details from you, but I'm going to go ahead and create a ticket on your behalf so that our Support team can troubleshoot this with you further. Please keep an eye out for an email from me regarding this. 

Best,
Raynor

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Sagar Shimpi
InVision ambassador Sagar Shimpi , ambassador

Hey Raynor,

Here are the details:
- MacOS : 11.6

- Sketch version 78

- Craft version: 1.0.115 (251)

Just an update: I copied all the pages and artboards in other file and the issue is no more in the new file. But it still persists in the older one.

Regards
Sagar

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