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Linda Pham
Linda Pham Updated

Unable to post to Freehand via Plug-in (again!)

Lately I've been getting an error that doesn't allow me to upload screens to existing Freehand boards via Sketch. The error is "Unknown Error" and copy says "An unknown error occured. Please try again" and with a button to Invision Support. This happens randomly and day by day more and more of my boards are affected. Not to mention it's also happening across my team.

InVision Freehand and its Sketch Plug-in have been such a cumbersome experience to say the least. There are always bugs, or some uploading issue every few weeks and it makes it so difficult to use because it's hindering my team's workflow. 

This post is associated with a known feature request: [[ problemTicketSubject ]]. Let our Product team know that you’re interested in this feature.

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Raynor B
InVision ambassador Raynor B , InVision Employee , ambassador

Hi Linda,

Thanks for getting in touch via our Community! I can certainly understand the frustration with issues that interrupt your workflow, and we appreciate you bringing these to our attention. 

I see that you already have a ticket open with us regarding this issue in particular already and should have received a response from us earlier. I encourage you to reply to that ticket so that we can continue to troubleshoot this with you. 

Thanks, Linda!

Best,
Raynor

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