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Alex Betinski
Alex Betinski Updated

Can't download studio

Hi, 

For some reason I can't download the Studio app. I go here:
https://www.invisionapp.com/studio

I click on "download studio free", a popup appears saying that I need to fill out a form to get Studio, but the loader icon keeps on spinning and never give me the form to fill out. 

Any way I can download Studio? 

Thanks!
Alex

This post is associated with a known feature request: [[ problemTicketSubject ]]. Let our Product team know that you’re interested in this feature.

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Camille M
InVision ambassador Camille M , ambassador

Hi Alex,

Thanks so much for reaching out! We sometimes see odd behavior when the browser's local files associated with InVision become outdated or corrupted. To further troubleshoot this issue, please first sign in to InVision via an incognito or private browsing window.

If you are able to access the Studio download in an incognito session, we can confirm you’ll need to clear that data (cache and cookies) from your browser. For help doing that, please see Clearing your browser's cache and cookies for more detail.

Once cleared as per the above instructions, please restart your browser and attempt to download Studio again. If you're still having trouble after that, please do let us know.

If you still have trouble in an incognito browser, please let us know which browser and version you are using and if any other browsers are having issues as well, and share a screenshot of the issue.

Cheers,
Camille

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