Skip to main content
Latest news: [[ newestAnnouncement.title ]] Learn more
InVision Support Home Page
Sign in
  1. InVision Support
  2. Community
  3. DSM
InVision ambassador ambassador
Michael Mendez
Michael Mendez Updated

Figma Library Error - "This doesn't look like an accurate Figma link"

Hi,

I'm trying to upload a second library to our DSM. Whenever I drop in the Figma share link to "Connect new library" I get the error below. I'm not sure why this is happening since it worked fine the our other library. 

This post is associated with a known feature request: [[ problemTicketSubject ]]. Let our Product team know that you’re interested in this feature.

Sign in to add your vote

Thanks for taking the time to share your feedback about making our product better. We’ve let our Product team know that you’re interested in this feature so they can factor that into their product strategy.

0

comments

Sort by

Date Votes
Camille M
InVision ambassador Camille M , ambassador •

Hi Michael,

Thanks for reaching out today, and I'm sorry to hear you're experiencing this trouble connecting your Figma library to DSM.

We'd like to gather some additional details to assist in troubleshooting this further. Would it be possible to provide the following?

  • What operating system are you using? Please include the version (e.g. macOS 11.0.1 or Windows 10).
  • What version of Sketch are you using?
  • What version of the Craft plugins (Manager and New DSM) are you using?
  • Are you only experiencing this issue on one particular library, or all new libraries?

Once we have those details, we'll be able to investigate further into this issue for you.

Thanks,

Camille

0
Michael Mendez
InVision ambassador Michael Mendez , ambassador •

Hi Camille,

  • MacOS 11.4
  • I'm using Figma, not sketch
  • It worked for the first library I added. However, when I am adding a second it does not work. I don't have any other libraries to test at the moment. 

Mike

 

0
Camille M
InVision ambassador Camille M , ambassador •

Hi Michael,

Thanks for providing the details you have here in Community for our team to use for further troubleshooting.

I’m opening a ticket on your behalf with our Support team so they can troubleshoot with you internally. Please keep an eye out for an email from one of our Support agents soon.

I apologize for any frustration and disruption that this issue is causing you!

Thanks for hanging in there,
Camille

 

0
Riyadh Gordon
InVision ambassador Riyadh Gordon , ambassador •

Hi, I'm having the same issue.

Currently, testing DSM vs Zeroheight.

I'm trying to "Connect new library" by copying and pasting the share link from my published Figma library however I get the below error.

"This doesn’t look like an accurate Figma link."



What operating system are you using: macOS 11.6
What version of Sketch are you using? Figma Desktop App version 101.6
What version of the Craft plugins (Manager and New DSM) are you using? Not using craft
Are you only experiencing this issue on one particular library, or all new libraries? Brand-new library

0
Riyadh Gordon
InVision ambassador Riyadh Gordon , ambassador •

I tried a different file, and it allows me to connect. 

Colours: won't connect
Grids: connects

The share permissions are exactly the same, though. 

0
Raynor B
InVision ambassador Raynor B , ambassador •

Hi Riyadh,

Thanks for reaching out to our Community! I'm sorry to hear that you're also having trouble with this, and for the delayed response. 

I'll be creating a Support ticket on your behalf to dig into this further for you. Please keep an eye out for an email from me regarding this. 

Thanks, Riyadh!

Best,
Raynor

0

join the conversation

To comment, sign up or sign in.

Sign in