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WWi App Test Account
WWi App Test Account Updated

Fixed header hotspots not clickable aymore.

Pretty simply issue/complaint:

I cannot make Hotspots work when in 'begin user testing mode' in Invision app on my mobile device (samsung Galaxy A8).

I added a fixed Footer in BUILD MODE, added a HOTSPOT:  Online (web) it works as intended, it navigates and shows up as a hotspot, on your OWN Invision APP? Nope. nothing!

CHROME WORKS: 

When I remove fixed Footer and add a random hotspot anywhere above fold, it does work.

Obviously this is not a solution as I need a BottomBar to be Fixed, otherwise users cannot use the navigation (bottombar) whenever they are in the middle of a page.

Usual stuff:

CRAFT: 1.0.113

Sketch 73.1 (127209)

Chrome browser:Version 91.0.4472.114 (Official Build) (x86_64)

MACOS: 11.1

But again: this is an issue for working in the ONLINE Build in combination with FIXED FOOTER. If i delete the fixedfooter and place it anywhere on the screen it does work. All other hotspots work on the screen, weirdly a fixed HEADER still works...what the..!??!?!

 

This post is associated with a known feature request: [[ problemTicketSubject ]]. Let our Product team know that you’re interested in this feature.

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Raynor B
InVision ambassador Raynor B , InVision Employee , ambassador

Hi WWi App Test Account,

We're sorry to hear that you're running into some troubles with your hotspots and overlays, but thanks for reaching out to our Community and providing these details for our team to use for further troubleshooting.

I’ll be opening a ticket on your behalf with our Support team so they can dig into this further with you internally. Please keep an eye out for an email from one of our Support agents soon.

Thanks again!

Best,
Raynor

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Gandalf
InVision ambassador Gandalf , ambassador

Hey Raynor B It's been a good 5 days now, any update? Have not seen any e-mails from the team and this is breaking up my workflow (cant publish any A/B tests without hotspots working as i need them for navigation)

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Raynor B
InVision ambassador Raynor B , InVision Employee , ambassador

Hi Gandalf,

Thanks for getting in touch via our community! 

Just to clarify, did you have a ticket with our support system regarding this? Looking in our system, I don't see any recent tickets under your email address. 

If you have tickets under a different address, I recommend replying to those for updates and our support team will get back to you. 

Otherwise, if you don't have a current ticket regarding the issue that the OP described, feel free to reply here with some further details — screenshots, OS and browser versions, Sketch/Craft versions etc. — and we'll be happy to create a ticket on your behalf. 

Best,
Raynor

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Gandalf
InVision ambassador Gandalf , ambassador

I now see I have 2 different account but rest assured wwitestapp (OP) is me (Gandalf), i apparently logged into a different account (work/private).

'I’ll be opening a ticket on your behalf with our Support team ' you said you'd be opening a ticket on my behalf, so why should I open one?

 

CRAFT: 1.0.113

Sketch 73.1 (127209)

Chrome browser:Version 91.0.4472.114 (Official Build) (x86_64)

MACOS: 11.1

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Raynor B
InVision ambassador Raynor B , InVision Employee , ambassador

Hi Gandalf,

I can confirm that a ticket was opened for you under the email associated with your original post. You should have received an email from myself as well as a follow-up response from my colleague Filis is the Support team. 

I recommend checking your junk mail in that mailbox in case our responses have been filtered. To help with this. The subject line for that ticket is Request created from: Fixed header hotspots not clickable aymore.

I have also let Filis know that you've not received her response.

If you're still unable to locate the ticket email, please let us know.

Best,
Raynor

 

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