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Patrick Jelgerhuis Swildens
Patrick Jelgerhuis Swildens Updated

Library items showing up as question marks in InVision

This is driving me absolutely mental!!! Why is it that when my libraries are all nicely configured in sketch, craft keeps showing icons as question marks. An export or preview in sketch shows all the icons, the Craft plugin does not. Where can I find that one setting in this plugin that will pickup all library items and show my design correctly in InVision?

Please help!

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Raynor B
InVision ambassador Raynor B , InVision Employee , ambassador

Hi Patrick,

That certainly does sound frustrating, but thanks for getting in touch via our Community!

So that our Support team can troubleshoot this further, could you please confirm some additional details?

  • Could you please send through some screenshots or a screen recording showing this issue occurring?
  • Which versions of Sketch and Craft are you running? 
  • Could you please include a screenshot of your About This Mac panel?  

This information will help us dig into this issue further. Thanks, Patrick!

Best,
Raynor

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Patrick Jelgerhuis Swildens
InVision ambassador Patrick Jelgerhuis Swildens , ambassador


As you can see all the icons show up as question marks. This only happens when exporting to invision through the craft plugin or when previewing a prototype created with the craft plugin. It does not happen when exporting the designs through sketch or when previewing a prototype through sketch.
I did find a workaround, I've used a different sketch file where this problem was resolved, when I copy and paste the designs in this sketch file, the problem does not occur. But I still would like to know what specific configuration or setting is causing this.

Sketch version 72.3 (124473)

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Camille M
InVision ambassador Camille M , ambassador

Hi Patrick,

Thanks for providing the details you have here in Community for our team to use for further troubleshooting.

I’m opening a ticket on your behalf with our Support team so they can troubleshoot with you internally. Please keep an eye out for an email from one of our Support agents soon.

I apologize for any frustration and disruption that this issue is causing you!

Thanks for hanging in there,
Camille

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