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Antonio Wilson
Antonio Wilson Updated

Auto Strech background stop working

I´m trying to use the auto strech background option, in the edit mode works, but when I save the change, it dont save it.

This post is associated with a known feature request: [[ problemTicketSubject ]]. Let our Product team know that you’re interested in this feature.

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Raynor B
InVision ambassador Raynor B , InVision Employee , ambassador

Hi Antonio,

Thanks for reaching out to our Community! I'm sorry to hear that you're having some difficulties with your background.

So that our Support team can troubleshoot this further with you, I'd like to gather a few more details. 

  • If you're comfortable/able to share here, could you please send through some screenshots or a screen recording showing this issue occurring, especially of any error messages you might see?
  • Does this issue continue in a private/incognito window, or a different browser?
  • Could you please confirm your browser and OS details by going to www.whatsmybrowser.org, clicking the “Copy” button, and pasting the link it gives you into your reply?

Looking forward to hearing back from you!

Best,
Raynor

 

 

This information will help us dig into this issue further. Looking forward to your reply!

 

Best,

Raynor

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Chris Murray
InVision ambassador Chris Murray , ambassador

This is also happening to me and it's annoying af.

Steps to recreate:

  1. Open any desktop prototype
  2. Open three-dot menu
  3. Set Background to "Auto Stretch"
  4. Click "Save"
  5. Exit screen and re-enter ...note that the "Auto Stretch" doesn't persist and reverts to "No image"

Not really sure how to upload a screen recording, but the issue is pretty obvious.

Note that I am using Chrome v91.0.4472.77 on Mac OS Mojave (v10.14.6).

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Camille M
InVision ambassador Camille M , InVision Employee , ambassador Edited

Hi Chris,

So sorry to hear that you’re running into this issue! Thanks for providing the details you have here in Community for our team to use for further troubleshooting.

I’m opening a ticket on your behalf with our Support team so they can troubleshoot with you internally. Please keep an eye out for an email from one of our Support agents soon.

I apologize for any frustration and disruption that this issue is causing you!

Thanks for hanging in there,
Camille

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