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Nguyễn Phương Linh
Nguyễn Phương Linh Updated

Can't install InVision Studio

I'm new to Invision Studio. When I launced the installation, it only appeared this, and then nothing happened. How can I solve this?

I have never installed the app before. I tried to re download the file, but still could not install.

Device name LAPTOP-CJCK2MK0
Processor Intel(R) Core(TM) i5-8250U CPU @ 1.60GHz 1.80 GHz
Installed RAM 4.00 GB (3.88 GB usable)
Device ID A40320AE-8D03-492C-B0C1-B712805D6BD8
Product ID 00327-30555-69445-AAOEM
System type 64-bit operating system, x64-based processor

Intel(R) UHD Graphics 620

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Camille M
InVision ambassador Camille M , InVision Employee , ambassador

Hi Nguyễn,

Sorry to hear you're having some trouble getting started with Studio!

We have seen some troubles when installing Studio on Windows 10 due to a compatibility issue. If that's the case for you, we do have a workaround that we hope will be viable for you. Please check out this article as a starting point: https://support.invisionapp.com/hc/en-us/articles/360029084571

Please let me know if that helped.

I'll look forward to hearing back, and helping to get this sorted.

Thanks!

Camille

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