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ENIGMA SOI Sp. z o. o.
ENIGMA SOI Sp. z o. o. Updated

Incompatible Hardware

I used InVision Studio for 2 weeks. Today i can't open it cause of error:


I run it on Windows using VirtualBox with 9GB RAM.

After reinstall first run receive:

This post is associated with a known feature request: [[ problemTicketSubject ]]. Let our Product team know that you’re interested in this feature.

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Camille M
InVision ambassador Camille M , InVision Employee , ambassador

Hi there,

Sorry to hear that you're having some trouble with launching Studio on your device.

We'd like to gather some additional details to assist in troubleshooting this further. Would it be possible to provide the following?

  • Can you please send a screenshot of your operating system information? We need to see both the “Device specifications” and the “Windows specifications” sections on the “About” page. To grab that info, click the Start (Windows icon) button, and then click Settings > System > About.

  • Which version of Studio for Windows are you using?

  • If you uninstall and re-install Studio, do you continue to see this error?

I'm sorry that I don't have anything more specific right away, this is probably not what you were hoping for. However you can rest assured that I'll do my best to get you back up and running.

Thanks!

Camille

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ENIGMA SOI Sp. z o. o.
InVision ambassador ENIGMA SOI Sp. z o. o. , ambassador Edited

Hi Camille,

Thanks for Your response.

Ad.1 I enclose my Windows About Page screenshot:

Edit: cant enclose because of error "You can only upload images (jpeg, gif or png). Image uploads are limited to 2 MB" I enclose 55,3kB png file...

Ad.2 ...and InVision Studio version


Ad.3 I had the same error after reinstall. I run InVision Studio after few days and I didnt see this error. I'm afraid that error come back and stop my work.

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Camille M
InVision ambassador Camille M , InVision Employee , ambassador

Hi ENIGMA SOI,

Thanks for providing the details you have here in Community for our team to use for further troubleshooting.

I’m opening a ticket on your behalf with our Support team so they can troubleshoot with you internally. Please keep an eye out for an email from one of our Support agents soon.

I apologize for any frustration and disruption that this issue is causing you!

Thanks for hanging in there,
Camille

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