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Marilee
Marilee Updated

Bug ungrouping a connected object in freehand

By ungrouping a connected object in freehand you get a white screen, like the product crashes. 

This post is associated with a known feature request: [[ problemTicketSubject ]]. Let our Product team know that you’re interested in this feature.

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Camille M
InVision ambassador Camille M , InVision Employee , ambassador

Hi Marilee,

Thanks for writing in! I'm sorry to hear you're having some troubles with Freehand!

We'd like to gather some additional details to assist in troubleshooting this further. Would it be possible to provide the following?

  • What browser and operating system are you using? You can get these details by going to http://www.whatsmybrowser.org/, clicking “Copy”, and pasting the link it gives you here.
  • Does this behavior continue if you access your Freehand in an incognito window? How about with an alternate browser?
  • Could you provide a screen recording or some screenshots showing what’s going wrong?
  • Does this occur in all of your Freehands, or only one?

Once we have those details, we'll be able to investigate further into this issue for you.

Thanks,

Camille

 

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Bill Chin
InVision ambassador Bill Chin , ambassador

I have the exact same problem.  Most of the time if I refresh the browser, everything comes back.  However, one time, refresh did not work.  When I increased the document size large enough, the object rendered again.  But when I scrolled the screen to where the ungroup/group happened, the screen blanks out.  Luckily there was enough of the screen showing that I could copy most of the objects and paste them into a new document.

Blanking of the screen when upgroup/group happens fairly frequently.  This bug makes using freehand almost unusable.  I still have the document if anyone from support wants to view it.

Here is the output from whatsmybrowser.org with my ip address removed:

Operating system: Windows 10
IP address: xxxxx
Javascript enabled: Yes
Cookies enabled: Yes
Flash version: Not installed
Java version: Not installed
Websockets supported: Yes
WebGL supported: Yes
Language: en-US
Browser size: 1757 x 1182
Screen size: 3116 x 1305 (Retina)
Color depth: 24 bit

Your full user agent string is:
Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/91.0.4472.114 Safari/537.36

Thanks,
Bill

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Raynor B
InVision ambassador Raynor B , InVision Employee , ambassador

Hi Bill,

This certainly sounds like a frustrating issue; thanks for reaching out to our Community and providing these details for our team to use for further troubleshooting.

I’ll be opening a ticket on your behalf with our Support team so they can dig into this further with you internally. Please keep an eye out for an email from one of our Support agents soon.

Thanks, Bill!

Best,
Raynor

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Bram Nouwen
InVision ambassador Bram Nouwen , ambassador

Just joining the conversation to confirm the same issue here.
Not browser related, also occurred when ungrouping objects.

Bill Chin Thanks for the copy & paste hint, I didn't have enough of the screen showing but a simple select all and copy was was enough to paste everything in a new Freehand project

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Raynor B
InVision ambassador Raynor B , InVision Employee , ambassador

Hi Bram,

Thanks for adding your voice to the thread! 

So that we can pass this on to our Support team for further troubleshooting, would you mind providing some further details?

  • Could you please confirm your browser and OS details by going to www.whatsmybrowser.org, clicking the “Copy” button, and pasting the link it gives you into your reply?
  • Does this behavior continue if you access your Freehand in an incognito window or a different browser?
  • Does this occur in all of your Freehands, or only one?

Looking forward to hearing back from you.

Best,
Raynor

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