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Patcharaporn Charoenjirakajorn
Patcharaporn Charoenjirakajorn Updated

Cannot install craft despite installed latest version of adobe

I have been trying to install craft without success even though I already got a new version of adobe. It keeps telling "Please install adobe new version before running the installer" while I make an installation. What happen??

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Camille M
InVision ambassador Camille M , InVision Employee , ambassador

Hi Patcharaporn,

Sorry to hear you're having these troubles!

We'd like to gather some additional details to assist in troubleshooting this further. Would it be possible to provide the following?

  • What operating system are you using? Please include the version (e.g. macOS 11.0.1 or Windows 10).
  • What version of Sketch/Photoshop are you using?
  • Could you provide a screenshot showing what’s going wrong?

I realise you were probably hoping for more answers than questions, but this information will help us figure out what is going on. We will standby for your reply and from there we will troubleshoot further.

Thanks,

Camille

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