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Juhye Lee
Juhye Lee Updated

Error message showing instead of freehand view

I keep getting this error message and I cannot open the freehand project.

{"error":{"text":"Too many requests in this time frame.","nextValidRequestDate":"2021-06-15T14:19:12.548Z"}}

This post is associated with a known feature request: [[ problemTicketSubject ]]. Let our Product team know that you’re interested in this feature.

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Raynor B
InVision ambassador Raynor B , InVision Employee , ambassador

Hi Juhye,

I'm sorry to hear that you're having some difficulties, but thanks for reaching out to our Community. 

So that our Support team can look into this further for you, could you please provide some more details? 

  • If you're comfortable/able to share here, could you please send through some screenshots or a screen recording showing this issue occurring, especially of any error messages you might see?
  • Does this issue continue in a private/incognito window, or a different browser?
  • Could you please confirm your browser and OS details by going to, clicking the “Copy” button, and pasting the link it gives you into your reply?

This information will help us dig into this issue further. Looking forward to your reply!



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