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InVision ambassador ambassador
Dennis Lam
Dennis Lam Updated

Garbled text in CraftManager

After uploading a prototype to InVision, text in the dialog box turned into garbled.

  • Sketch 72.4
  • MacBook pro 13-inch 2019
  • macOS Big Sur 11.2.1
  • CraftManage 1.0.112

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Camille M
InVision ambassador Camille M , ambassador

Hi Dennis,

Thanks for reaching out to us! I’d be happy to help. Craft issues can often be resolved by uninstalling and reinstalling the plugin, so I'd like for you to give that a try using the instructions below.

To uninstall Craft:

1. Click the Craft Manager icon in the macOS menu bar.

2. Click the gear icon in the upper right corner.

3. Click Preferences.

4. Click Uninstall to uninstall the plugins.

The plugins should now be uninstalled. To reinstall:

1. Click the Craft Manager icon again in the macOS menu bar.

2. Select the Tools tab at the top of the window.

3. Click Install.

If you continue to experience issues after reinstalling, let me know and I’ll be glad to walk you through some next steps!

Thanks,

Camille

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Dennis Lam
InVision ambassador Dennis Lam , ambassador Edited

Thanks for the response. I have actually uninstall and reinstall both Craft and Sketch, but it didn't seem to help. Please advise the next steps.

CraftManage has updated to 1.0.114 since last time, but the problem still persists.

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Raynor B
InVision ambassador Raynor B , InVision Employee , ambassador

Hi Dennis,

Thanks for giving Camille's troubleshooting steps a go! 

I’ll be opening a ticket on your behalf with our Support team so they can dig into this further with you internally. Please keep an eye out for an email from one of our Support agents soon.

We'll look forward to assisting you via the ticket. 

Best,
Raynor

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Bryce Hewett
InVision ambassador Bryce Hewett , ambassador

What was the resolution to this? I'm having the same issue.

 

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Raynor B
InVision ambassador Raynor B , InVision Employee , ambassador

Hi Bryce,

I'm sorry to hear that you're also encountering this issue.

Could you please reply confirming which versions of Craft, Sketch, and macOS you're running, and I'll pass this on to our Support team for further investigation. 

Best,
Raynor

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Bryce Hewett
InVision ambassador Bryce Hewett , ambassador

Of course. 

macOS 11.6

Craft 1.0.115

Sketch 78

Thanks!

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Raynor B
InVision ambassador Raynor B , InVision Employee , ambassador

Thanks, Bryce!

I'm going to spin up a ticket for you right now so that our Support team can troubleshoot this with you directly. Please keep an eye out for an email from me regarding this, and we'll look forwarding to assisting you with this further. 

Best,
Raynor

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