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Derek Hatfield
Derek Hatfield Updated

Drop shadows not showing up in DSM.

For some reason the drop shadows on my components are not showing up in DSM, but they are there in Sketch.

Here's the Sketch component:

Here's how it looks in the DSM:

The drop shadow is it's own layer and not being masked. But it does fall outside of the artboard.


Sketch - 71.2

Craft - 1.0.105

DSM - 1.0.10

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Camille M
InVision ambassador Camille M , ambassador

Hi Derek,

So sorry to hear that you’re running into this issue! Thanks for providing the details you have here in Community for our team to use for further troubleshooting.

I’m opening a ticket on your behalf with our Support team so they can troubleshoot with you internally, as we'll need to get a copy of your file to investigate further. Please keep an eye out for an email from one of our Support agents soon.

I apologize for any frustration and disruption that this issue is causing you!

Thanks for hanging in there,

Britt Andrews
InVision ambassador Britt Andrews , ambassador

Anyone determine the fix for this? Also unable to upload visible drop shadows to DSM, I assumed because they fall outside of the artboard? Let me know if there is a work-around.

Raynor B
InVision ambassador Raynor B , ambassador

Hi Britt,

Thanks for adding your comment to this thread! 

Shadow attributes that lie outside of the symbol master's artboard are not included in the DSM thumbnail. This is a known limitation, and the suggested workaround from our Product and Engineering teams is to expand the artboard of the symbol master to include the shadow. 

I hope this information was helpful, Britt, but let us know if you have any additional questions. 




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