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Linda Pham
Linda Pham Updated

Can't create new projects for freehand from Craft!

I can't create a new project via Craft plugin for Freehand. When I select create new project and select my artboards from sketch, the loading spinner moves and then nothing happens. But when I check my Invision account, 5 new projects were created. However, I can't find those projects when searching for them through the Invision Craft Plugin. This is a HUGE bug! 

This post is associated with a known feature request: [[ problemTicketSubject ]]. Let our Product team know that you’re interested in this feature.

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Raynor B
InVision ambassador Raynor B , InVision Employee , ambassador

Hi Linda,

Thanks for reaching out to our Community! I'm sorry to hear that you're having some Craft difficulties.

So that our Support team can look into this further for you, I'd like to gather some more information. 

  • Could you please send through some screenshots or a screen recording showing this issue occurring, especially of any error messages you might see?
  • If you try connecting to an alternate network (no VPNs, firewalls, proxies, etc.), are you able to create Freehands from Craft successfully?
  • Which versions of Craft and Sketch are you using?

This information will help us dig into this issue further. Looking forward to your reply!

Best,
Raynor

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