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Khaled Gaber
Khaled Gaber Updated

Pencil Bug

Hello Dears,

Great job on the freehand tool it is so good. However I found a small non critical issue that I thought I should report you.

Platform: Web application
Browser: Chrome
Project: Freehand Sample

Steps to reproduce:

  1. Select pencil tool
  2. Start drawing a freehand line and keep holding the mouse, don't release yet
  3. Press Shift key to straighten the line
  4. Release the mouse

Results: you will end up with two lines and only one of them is selectable and the other one can't be deleted

While pencil tool is selected, if you start free drawing with mouse for example and while holding the mouse click, you then press shift, the straight line will be drawn over the free hand line. So we end up with two lines, one freehand line and the other is a straight line instead of just one straight line. To make the matter worse, the freehand line can not be selected, deleted nor undo. The only way to delete that freehand line is draw another freehand line over it; only then it will disappear. Now, I know I can just press Shift before I start drawing a straight line and it will work fine but I think this doesn't mean that if I didn't that I should end up with two lines and one of them is not detected by the web app at all unless we draw over it.

Thanks for all your efforts and I hope that was a useful report for you where you can improve your product. For any further information, please let me know.

Best Regards,
Khaled Gaber

 

This post is associated with a known feature request: [[ problemTicketSubject ]]. Let our Product team know that you’re interested in this feature.

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Camille M
InVision ambassador Camille M , ambassador

Hi Khaled,

Thanks for taking the time to share these details on the trouble you're experiencing with the Freehand pencil tool!

We'd like to gather some additional details to assist in troubleshooting this further. Would it be possible to provide the following?

  • What browser and operating system are you using? You can get these details by going to http://www.whatsmybrowser.org/, clicking “Copy”, and pasting the link it gives you here.
  • Does this behavior continue if you access your projects in an incognito window? How about with an alternate browser?
  • Does this occur in all Freehand documents?

Once we have those details, we'll be able to investigate further into this issue for you.

Thanks,
Camille

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Khaled Gaber
InVision ambassador Khaled Gaber , ambassador

Hi Camille,

  • What browser and operating system are you using? 
    https://www.whatsmybrowser.org/b/SIJ0M 
  • Does this behavior continue if you access your projects in an incognito window? How about with an alternate browser?
    Yes and yes. I tried Incognito in Chrome and I tried both modes also on Opera
  • Does this occur in all Freehand documents?
    Yes

For any further information, please let me know.

Best Regards,
Khaled

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Camille M
InVision ambassador Camille M , ambassador

Hi Khaled,

Thanks for providing the details you have here in Community for our team to use for further troubleshooting.

I’m opening a ticket on your behalf with our Support team so they can troubleshoot with you internally. Please keep an eye out for an email from one of our Support agents soon.

I apologize for any frustration and disruption that this issue is causing you!

Thanks for hanging in there,
Camille

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