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dak
dak Updated

When viewed, the text blocks are shifted.

Why does the text placed next to the rectangle shift down when viewed?

This post is associated with a known feature request: [[ problemTicketSubject ]]. Let our Product team know that you’re interested in this feature.

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Camille M
InVision ambassador Camille M , ambassador

Hi Dak,

Thanks for reaching out today, and I'm sorry for the trouble with shifting text in your Studio file.

We'd like to gather some additional details to assist in troubleshooting this further. Would it be possible to provide the following?

  • Can you please send a screenshot of your operating system information?
    Mac - About This Mac overview - () > About This Mac
    Windows - We need to see both the “Device specifications” and the “Windows specifications” sections on the “About” page. To grab that info, click the Start (Windows icon) button, and then click Settings > System > About
  • What version of Studio are you using?
  • Is the text shifting in Studio's preview mode, or after the file is published to InVision Cloud and viewed in the browser?

Once we have those details, we'll be able to investigate further into this issue for you.

Thanks,

Camille

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dak
InVision ambassador dak , ambassador

Hi, Camille, sorry for the delay.
The text is shifted both in preview mode and after the file is published in InVision Cloud.

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Camille M
InVision ambassador Camille M , ambassador

Hi dak,

Thanks for providing the details you have here in Community for our team to use for further troubleshooting.

I’m opening a ticket on your behalf with our Support team so they can troubleshoot with you internally. Please keep an eye out for an email from one of our Support agents soon.

I apologize for any frustration and disruption that this issue is causing you!

Thanks for hanging in there,
Camille

 

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