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Emil Kaczmarek
Emil Kaczmarek Updated

Damaged/corrupted invision studio file

Hi,

I was working on a Studio file the other day, but this morning I has to transfer it to another machine. When I did it, the file did not open. However same thing happens on original machine. The file does open there.

Studio 1.28.2

System: Win 10 20h2

Other specs: vary from machine to machine.A message below.

A file could not be opened. It may be damaged or use a file format that invision studio does not recognize.

Hope you can help.

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Camille M
InVision ambassador Camille M , InVision Employee , ambassador

Hi Emil,

So sorry to hear that you’re running into troubles opening your Studio file! Thanks for providing the details you have here in Community for our team to use for further troubleshooting.

I’m opening a ticket on your behalf with our Support team so they can get a copy of this file to troubleshoot with you internally. Please keep an eye out for an email from one of our Support agents soon.

I apologize for any frustration and disruption that this issue is causing you!

Thanks for hanging in there,
Camille

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