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anna
anna Updated

i can't sync artboards from photoshop. i get an error message to enable generator, but it's already on. any suggestions?

i already tried to:

update photoshop

update craft and sync

uninstall craft and download it again

working on macbook pro

help!!!!

 

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Camille M
InVision ambassador Camille M , ambassador

Hi Anna,

Thank you for reaching out, sorry about the trouble! First, could you please head to Edit > Preferences > Plug-Ins and ensure that the "Enabled Generator" option is checked?

If that doesn't help, could you please share a few additional details with me?

  • Which Craft version are you using?
  • Which Photoshop version are you using?
  • Which operating system version are you using? 
  • Can you share a screenshot of the error?

Thank you in advance, looking forward to hearing from you!


Camille

Cheers,

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