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Prajakta R
Prajakta R Updated

Issues with Craft syncing Sketch files on Invision

Hi,

I have been facing this issue since last evening where most of the sketch files are not getting synced on Invision through Craft. I have already updated to the latest version of Sketch & Craft plugin but still having the same issue.

How to fix this problem?

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robert knight
InVision ambassador robert knight , ambassador Edited

i'm having the same issue just moved to a new company so trying to sell in vision in as a solution so not a great start as i'm on a free account i don't get tech support 

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Camille M
InVision ambassador Camille M , ambassador

Hi Prajakta and Robert,

Thanks for reaching out today, and I'm sorry to hear you're experiencing issues syncing your prototype with Craft.

To get a better idea of what’s happening on your end, I’d like to ask for a few more details:

- What operating system are you using? Please include the version (e.g. macOS 11.0.1 or Windows 10).
- What version of Sketch and version of the Craft plugins are you using?
- What is the error message you see when the sync fails? Can you share a screenshot?
- Are you having issues syncing just one particular Sketch file or are you experiencing issues on multiple files?
- If possible, would you be able to try connecting to a different network and then attempt to sync again?

I realise you were probably hoping for more answers than questions, but this information will help us figure out what is going on. We will standby for your reply and from there we will troubleshoot further.

Best,

Camille

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