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Jesse
Jesse Updated

Screen as overlay with hover as trigger only works for a moment in Invision app

When I'm using hover for a screen overlay the overlay only appears for a brief moment and then disappears. I followed the demo videos exactly so I believe that it isn't a mistake on my end. It seems to be unaffected by position of the overlay. Anyone know what is going on?

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Camille M
InVision ambassador Camille M , InVision Employee , ambassador

Hi Jesse,


Thanks for reaching out! I'm sorry to hear of the trouble you're having with your overlay not performing as expected.

We'd like to gather some additional details to assist in troubleshooting this further. Would it be possible to provide the following?

  • What browser and operating system are you using? You can get these details by going to http://www.whatsmybrowser.org/, clicking “Copy”, and pasting the link it gives you here.
  • Could you provide a screen recording showing what’s going wrong?
  • Could you include an example share link to the screen with the affected overlay?

Once we have those details, we'll be able to investigate further into this issue for you.

Thanks,
Camille
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Vertex UX
InVision ambassador Vertex UX , ambassador

I've had this same problem for weeks, put in a ticket and have essentially been ghosted by support. Will not give an update. Will not respond to inquiries about the status. I ended up rebuilding in a competing product.  

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Raynor B
InVision ambassador Raynor B , InVision Employee , ambassador

Hi Vertex UX,

Thanks for getting back in touch via our Community. We're sorry to hear that you've had some trouble with your support ticket. 

Taking a look in our system, I can see that my colleague Steve on the Support team responded to your ticket on Tuesday. If you haven't received this, I recommend checking your junk mail folders in case this was filtered out. 

The Engineering team is aware of this problem, however, they prioritize issues based on the scope, frequency, and impact. While we aren't able to provide an ETA on a resolution for this, we certainly understand how frustrating it is to wait for a fix to an issue that impacts your workflow.

If you have further details to add to your ticket or want to follow up on this, please don't hesitate to reply to your ticket and we'll be happy to assist. 

In the meantime, I apologize for the inconvenience, and thank you again for your patience. 

Best,
Raynor

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