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InVision ambassador ambassador
Ivana Updated

Problems with log in

Hello everyone, I hope someone will be able to help me out.. Namely, I am able to log into invisionapp (web),open 1 file from my prototype and then system kick me out automatically, that happen today to other member of our team too. So, it's just endless loop, I sign in, open file, and system kick me out immediately. This happened 2 more times like couple weeks ago, but just shortly, like 2-4 minutes and  than app back to normal performances.

I tried different computers, I cleaned cash, cookies, browsing history, restarted, I tried different browsers, incognito window.

I have hp, windows, specification are attached. 


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Camille M
InVision ambassador Camille M , ambassador

Hi Ivana,

Thanks for following up! I see that you had already opened a ticket regarding this issue and a member of our Support team was working with you on this. 

If you have any additional questions, please feel reply to that ticket or let us know here.



InVision ambassador Ivana , ambassador

Hi Camille again, not sure if you send this message by mistake but you told me you will escalate my ticket to tier 2, and yes I have opened a ticket with support but they didn't contact me yet.  Only person which I communicated from invision is you. Thanks.


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