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Ivana
Ivana Updated

Problems with log in

Hello everyone, I hope someone will be able to help me out.. Namely, I am able to log into invisionapp (web),open 1 file from my prototype and then system kick me out automatically, that happen today to other member of our team too. So, it's just endless loop, I sign in, open file, and system kick me out immediately. This happened 2 more times like couple weeks ago, but just shortly, like 2-4 minutes and  than app back to normal performances.

I tried different computers, I cleaned cash, cookies, browsing history, restarted, I tried different browsers, incognito window.

I have hp, windows, specification are attached. 

THANK YOU IN ADVANCE!

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Camille M
InVision ambassador Camille M , InVision Employee , ambassador

Hi Ivana,

Thanks for following up! I see that you had already opened a ticket regarding this issue and a member of our Support team was working with you on this. 

If you have any additional questions, please feel reply to that ticket or let us know here.

Regards,

Camille

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Ivana
InVision ambassador Ivana , ambassador

Hi Camille again, not sure if you send this message by mistake but you told me you will escalate my ticket to tier 2, and yes I have opened a ticket with support but they didn't contact me yet.  Only person which I communicated from invision is you. Thanks.

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