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Emanuela
Emanuela Updated

I cannot upload images

Hello everyone! I am writing here because I have an issue and I was wondering if someone could help me.

I am trying to make a prototype and when I upload a JPG or PNG file, it will appear "Try uploading again". I have tried to change browser, to clear the cache, to drag the file or just to pick it up from the desktop, the size is ok but it keeps saying the same. How can I fix the problem?

thank you so much!

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Raynor B
InVision ambassador Raynor B , InVision Employee , ambassador

Hi Emanuela,

I'm sorry to hear that you're having some difficulties with uploading your images, but thanks for getting in touch.

I’ll be opening a ticket on your behalf with our Support team so they can dig into this further with you internally. Please keep an eye out for an email from one of our Support agents soon.

I apologize for any frustration and disruption that this issue is causing you, and we'll look forward to assisting you via the ticket. 

Best,
Raynor

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