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Alba Barreiro
Alba Barreiro Updated

I can't enter my account from photoshop

I just downloaded the craft plugin so I can design from Photoshop, I work on an enterprise account.

Every time I try to enter my account on photoshop so I can Sync my work, it doesn't stop loading. I uninstalled and installed it over and over, and it doesn't work, I followed all the steps that you show here, and still don't work.

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Camille M
InVision ambassador Camille M , ambassador

Hi Alba,

So sorry to see you're running into trouble getting signed into Craft in Photoshop!

We'd like to gather some additional details to assist in troubleshooting this further. Would it be possible to provide the following?

  • When you click "Sign in" within Photoshop, there should be an "Enterprise sign in" option in which you enter your Enterprise domain - are you doing so when signing in
  • Can you confirm whether you are in a robust corporate environment and subjected to firewalls, VPN, proxies etc? If this is the case, you'll want to contact your IT department as they would need to Whitelist Craft
  • What operating system are you using? Please include the version (e.g. macOS 11.0.1 or Windows 10).
  • What version Photoshop and version of the Craft plugins are you using?

I realise you were probably hoping for more answers than questions, but this information will help us figure out what is going on. We will standby for your reply and from there we will troubleshoot further.

Best,

Camille

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Alba Barreiro
InVision ambassador Alba Barreiro , ambassador

Hello, 

  • I already clicked to the "Enterprise sign in" option, It allows me to write the enterprise domain and my e-mail and password, but then It starts loading and never stops.
  • No, I've asked my company about the "robust corporate environment" and it's not subjected to firewalls, VPN, proxies...
  • I'm using macOS Big Sur 11.2.1 
  • I'm using Photoshop 2021, (version 22.1.0) and the Craft plugin version is 1.0.107, It should be the last one since I uninstalled it and re-installed it over and over following the steps you mention in the official website ):

I really hope you can solve my problem.

 

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Camille M
InVision ambassador Camille M , ambassador

Hi Alba,

Thanks for providing the details you have here in Community for our team to use for further troubleshooting.

I’m opening a ticket on your behalf with our Support team so they can troubleshoot with you internally. Please keep an eye out for an email from one of our Support agents soon.

I apologize for any frustration and disruption that this issue is causing you!

Thanks for hanging in there,
Camille

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