I'd would prefer to have a not public line for contacting InVision, however they do not seem to offer any public facing emails that I could find. Ah well, same goes for Apple, most of my emails relating to some very abysmal examples of their UX probably go into a blackhole. Pandora might have acted on one of my feature requests. I sent a message detailing how they should have "deep cuts" for a mix setting. After several years of not paying attention to Pandora, I saw that they added deep cuts and several other settings. I'll never know if it was a coincidence because I never heard back. I think way back Groove Shark did acknowledge my existence. Remember that service? That app was cool.
I have some "onboarding" feedback for InVision. Some of the user guides are just too detailed. I am just looking for bare minimum stuff to get me started. New users don't want to wade through documention style help when starting.
A perfect example is below. As a user, I have a simple project in Sketch. It says here download plugin. The plugin has been downloaded, yet there is no other indication for how the sync happens exactly. At the least I would expect it anchor-linked to syncing info. Ideally it would just recongize that the software has been installed, and sync, redirect from here. At this point I have not gotten past this point! :D I just wanted to document this confusion as a real user. I just have no idea if this will get to the design team. What is the way to reach the designer powers that be? Wade through Twitter? Troll on someone who might be a designer at such and such? I don't know, but it seems like most companies just don't care. But seeing my particular qualm with this user experience, I wonder if they actually testing their own software with real people enough. I can't imagine I am the only one that would get held up at this step?