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Bee Huang
Bee Huang Updated

Still being charged despite downgraded plan to free

Hi Invision, I am still being charged for couple of months despite downgraded my plan from professional to Free. I notice there is no way to contact support when i am under Free plan. 

please help to check and i would like to request a refund for the amount charged. 

thank you!

 

Best Regards,

BH Tan

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Raynor B
InVision ambassador Raynor B , InVision Employee , ambassador

Hi BH,

We're sorry to hear that you're having an issue here, but thanks for reaching out to our Community.

I’ll be opening a ticket on your behalf with our Support team so they can dig into this further with you internally. Please keep an eye out for an email from one of our Support agents soon.

I apologize for any frustration you had with getting in touch, and we'll look forward to assisting you via the ticket. 

Best,
Raynor

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