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InVision ambassador ambassador
Bhushan Tambe
Bhushan Tambe Edited

Exporting artboards via craft prompts Sign In every single time

Every time I try to export an Art board to an existing project on invision, it requires me to Sign In to craft.

Sketch Version
70.4

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Amy Li
InVision ambassador Amy Li , ambassador

Same as well, It's so annoying and inconvenient.

Today, even worst! It's not working at all. 

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Mathilde Merlier
InVision ambassador Mathilde Merlier , ambassador

Same as well. Since one week. 

 

Sketch Version
70.4

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Raynor B
InVision ambassador Raynor B, InVision Employee , ambassador

Hi Bhushan, Amy, and Mathilde,

Thanks for reaching out to our Community! I can certainly understand how frustrating this would be, and we'll be happy to look into this. 

As a first step, reports of similar issues to this have been resolved by clearing the cache and cookies of your default browser. 

Could you please try clearing the cache and cookies and confirm whether you're able to log in and sync successfully afterwards? Instructions for this are here: How do I clear my browser's cache and cookies?

If this doesn't resolve the issue, could you please provide the following details and we'll be happy to pass this on to our Support team to assist you with this further on ticket: 

  • Could you please send through some screenshots or a screen recording showing this issue occurring, especially of any error messages you might see?
  • Which versions of Craft and Sketch are you using (if you've not already mentioned it)?
  • Could you please include a screenshot of your About This Mac panel panel

Looking forward to hearing back from you!

Best,
Raynor

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Bhushan Tambe
InVision ambassador Bhushan Tambe , ambassador

Raynor B 

Just wanted to update on the issue.
Clearing the cache and cookies did seem to have FIXED IT for me. As I have not faced that problem since doing that.

Thank you for your help!

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Mathilde Merlier
InVision ambassador Mathilde Merlier , ambassador

Raynor B
Same here, clearing the cache and cookies did seem to have fixed the issue. Thank you!

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