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Jacqui Arnot
Jacqui Arnot Updated

Just installed new Craft Manager and now I can't sync from Sketch

The Craft window opens, but if I click on my project, it just opens it in Invision in the browser and does not ask me to sync.

This post is associated with a known feature request: [[ problemTicketSubject ]]. Let our Product team know that you’re interested in this feature.

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Jessica Eisner
InVision ambassador Jessica Eisner , ambassador

Thank you so much for reaching out! Our team was able to reproduce this and our engineering teams are currently working to resolve the issue. We'll be posting updates on this issue to our Status Page, and I've also created tickets on your behalf with our support team. Our apologies for the inconvenience!

For anyone else encountering this issue, please submit a support request or follow our Status Page for updates if you'd like to receive information as we work to resolve the issue.

Camille M
InVision ambassador Camille M , ambassador

Hi all,

Thank you so much for reaching out to alert us about the issue with Craft Sync.

Our Engineers have identified the source of the issue and have released a fix. Please update your Craft Manager once more and let us know if you run into any more troubles.

I apologize for the disruption that this has caused to your work. Please don't hesitate to reach out if you anything.





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