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gaurav
gaurav Updated

Craft is not working in my sketch

I m using mac system macOS High Sierra. Install the craft manager and after opening the craft manager nothing is happening and craft icon is not showing in upper right side.

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Jessica Eisner
InVision ambassador Jessica Eisner , InVision Employee , ambassador

Hi gaurav – Thanks for getting in touch on this! I've created a ticket on your behalf for our Support team to troubleshoot further with you. Please keep your eyes peeled for an email from us soon. 

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Albert
InVision ambassador Albert , ambassador

Hi, I have the same problem (Craft menu bar is missing on Sketch) with OS High Sierra and Sketch version 63.1
I have reinstalled the last version of Craft Manager and the problem is still on.

Thanks

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Taryn Hart
InVision ambassador Taryn Hart , ambassador

Also not working for me, even though it did earlier! I have the same OS and Sketch version as Albert. Did you get an answer to your ticket gaurav

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Raynor B
InVision ambassador Raynor B , InVision Employee , ambassador

Hi Albert and Taryn,

Thanks for reaching out to our Community! I'm sorry to hear that you're having trouble with Craft. 

Sketch 63.1 is no longer supported for Craft, which currently only supports the two most recent versions of Sketch

I understand that newer versions of Sketch require macOS 10.14 or later, so you may not be able to update your Sketch version unless you upgrade from High Sierra, and we are aware of some issues with older versions of Sketch and the latest version of Craft when used on High Sierra. 

With that in mind, I’ll be opening tickets on your behalf with our Support team so they can dig into this further with you internally. Please keep an eye out for an email from one of our Support agents soon.

I apologize for any frustration and disruption that this issue is causing you, and we'll look forward to assisting you via the ticket. 

Best,
Raynor

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