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InVision ambassador ambassador
Inbal
Inbal Updated

Invision bug - impossible to report

Trying to change the email account, getting a code which is accepted, and still getting an error message. In a loop unable to report bug without a paid plan.

This post is associated with a known feature request: [[ problemTicketSubject ]]. Let our Product team know that you’re interested in this feature.

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Jessica Eisner
InVision ambassador Jessica Eisner , ambassador

Hi Inbal – Thanks for getting in touch! Apologies for the hiccup in not finding how to contact our support team to report your issue. In the future, you can submit a bug report (regardless of the plan you're on), through these steps:

  1. Go to https://support.invisionapp.com/hc/en-us/requests/new 
  2. Sign in to your account
  3. Submit a brief form with details on the issue you're experiencing

 

I hope this proves helpful. For this case, I've just created a support ticket on your behalf. You should hear back from our support team once they've had a chance to review. 

Cheers,
Jessica

 

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