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InVision ambassador ambassador
Hitika Gilhotra
Hitika Gilhotra Updated

InVision freehand board

We are not able to write on the freehand board. The pencil tool's a problem I guess. Not able to form lines or arrows. The pencil tool is just making 'fill' shapes. I've tried changing the opacity and the fill option. Its working when the fill option is on and not with the fill option off

This post is associated with a known feature request: [[ problemTicketSubject ]]. Let our Product team know that you’re interested in this feature.

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Raynor B
InVision ambassador Raynor B , InVision Employee , ambassador •

Hi Hitika,

Thanks for reaching out to our Community! I'm sorry to hear that you're having some difficulties.

To get a better idea of what's happening on your end, I'd like to gather some more information. 

  • Could you please send through some screenshots or a screen recording showing this issue occurring?
  • If you try accessing your Freehand via a private/incognito window, does the issue persist? 
  • Could you please confirm your browser and OS details by going to www.whatsmybrowser.org, clicking the “Copy” button, and pasting the link it gives you into your reply?

Looking forward to hearing back from you!

Best,
Raynor

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