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Mike
Mike Updated

Craft not showing in my Sketch all of a sudden

Hello, can you help me determine why my craft plugin wont work with my Sketch? I tried first to update Craft and restart. Then I followed instructions to uninstall Craft and delete all files from my computer and install again. Then I made sure and updated my Mac OS to the latest version. Could it be that I need a new version of Sketch? I've been using an old version —52.6. Its been working fine with Craft up until now.

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Jessica Eisner
InVision ambassador Jessica Eisner , ambassador Edited

Thanks for reaching out on this! We've been investigating an issue impacting Craft with older versions of Sketch running on MacOs 10.13.6 which seems to be a commonality here. We suspect the Craft Freehand and Stock plugins to be the culprit, and we've just released a new version of both plugins which we're hopeful should address the problem.  

If you aren't automatically prompted to update, please open Craft and check for updates. This should update you to Craft Freehand 1.0.40 and Craft Stock 1.0.55. After updating, please give Sketch a restart, and see if that does the trick. 

In some cases, we've also had customers report to our Support team that toggling off the Craft Stock and Freehand plugins, and restarting Sketch also resolves this issue.

If any issue persists for you after trying these steps, please submit a support request to report the issue you’re encountering.

 

Blocklight
InVision ambassador Blocklight , ambassador

I'm running into the same issue, too. Craft is not loading when I open my Sketch file. I tried updating and restarted my Macbook as well. I'm currently using Sketch 47.1 and am running Mac OS 10.13.6. Is this a known bug?

1
Design Admin
InVision ambassador Design Admin , ambassador

Hi Team,

The Craft Plugin is not working with my Sketch Software and all of sudden it stop showing the craft panel in sketch also. I have tried updating/uninstall and reinstall the craft plugin in macbook but is still not working. could you please help me in resolving this issue?

Sketch Version - Version 63.1 (92452)

Macbook Version - 10.13.6 (17G14042)  - MacOS High Sierra

Craft Version - 1.0.103

3
Marie Cayet
InVision ambassador Marie Cayet , ambassador

Hello,
J'ai le même problème depuis ce matin : pas de "Craft" sur Sketch.
Pourriez-vous nous répondre : est-ce que c'est un problème de compatibilité de mise à jour entre MacOS / Sketch / Invision / Craft ?
Merci.
C'est très bloquant.
Marie

Hello,
I have had the same problem since this morning : no Craft on Sketch.
Could you answer us: is it an update compatibility issue between MacOS / Sketch / Invision / Craft ?
Thank you.
It's very blocking.
Marie

1
Amol Mahajan
InVision ambassador Amol Mahajan , ambassador

Hi Invision Team,

The Craft Plugin is not working with my Sketch Software and all of sudden it stop showing the craft panel in sketch also. Toggle Craft option isn't seems to be working. I have tried updating/uninstall and reinstall the craft plugin. Can you please help me to resolve it. It's super urgent.

Sketch Version - Version 63.1 (92452)

Macbook Version - 10.13.6 (17G14042)  - MacOS High Sierra

Craft Version - 1.0.103

Please need solution. ASAP.

2
Marie Cayet
InVision ambassador Marie Cayet , ambassador Edited

Hello Jessica Eisner,
Following your response of January 29, 2021

Thanks for your understanding.
I did as you described, unfortunately the updates made were inconclusive > still no Craft on Sketch.
Do you have any other suggestion? Thanks in advance
(It's very annoying)

MacOs 10.13.6
Sketch 59
Craft Freehand 1.0.40
Craft Stock 1.0.55

 

Bonjour Jessica Eisner,
Suite à votre réponse du 29 janvier 2021

Merci pour votre compréhension.
J'ai fait ce que vous avez décrit, malheureusement les mises à jour effectuées n'étaient pas concluantes > toujours pas de Craft on Sketch.
Avez-vous une autre suggestion? Merci d'avance
(C'est vraiment agaçant)

2
Blocklight
InVision ambassador Blocklight , ambassador

Hi Jessica Eisner,

I also did as you described–updated Craft Freehand and Craft Stock, and restarted Sketch. Unfortunately, this did not solve the problem. Craft is still missing from Sketch. Do you have any other suggestions to resolve the issue?

Sketch: 47.1

Mac OS: 10.13.6.

1
Jessica Eisner
InVision ambassador Jessica Eisner , ambassador

Marie Cayet & Blocklight Thank you for giving those steps a try. I'm sorry to hear this issue is persisting! Thanks for providing the details you have here in Community for our team to use for further troubleshooting.

I've opened a ticket for each of you with our Support team so they can troubleshoot with you internally. Please keep an eye out for an email from one of our Support agents soon.

I apologize for any frustration and disruption that this issue is causing you!

If anyone else is experiencing this issue, please submit a support request to report the issue you’re encountering.

1
Bogdan Gabriel
InVision ambassador Bogdan Gabriel , ambassador Edited

Same problem, can't see the Craft icons on the right sidebar on Sketch 63.1 and MacOS 10.13.6. Latest Craft Manager app is installed v1.0.103(216) and all the Freehand, Stock etc (which I don't actually use or enable) are on their latest versions.

Deleting all library files associated with Craft and reinstalling doesn't work either. Please fix the Sync, it's very important for many of us in production.

1
Adnaan
InVision ambassador Adnaan , ambassador

On mac 10.13.6 (17G14042).  Follwed the suggestions and its still not working.

2
Naieni
InVision ambassador Naieni , ambassador

I'm having the same problem, mac 10.13.6 (17G14042) and sketch 63.1, followed the steps and craft still doesn't show.

1
FreeToBook
InVision ambassador FreeToBook , ambassador Edited

Problem is not fixed. Followed instruction above - still not working. This is an important part of my professional workflow.

macOS: Version 10.13.6

Sketch: 52.6

Craft Manager: 1.0.103

1
Marie Cayet
InVision ambassador Marie Cayet , ambassador

Pleasseeeee !

1
Kristine Nguyen
InVision ambassador Kristine Nguyen , ambassador

Still not working.
Sketch Version 63.1 (92452)
Mac OS High Sierra 10.13.6

1
Raynor B
InVision ambassador Raynor B , InVision Employee , ambassador Edited

Hi Naieni

We're sorry to hear that you're running into this issue as well, but thanks for reaching out to our Community and providing those details.

I’ll be opening a ticket on your behalf with our Support team so they can dig into this further with you internally. Please keep an eye out for an email from one of our Support agents soon.

Marie, Kristine and FreeToBook, I see that you each already have tickets open with our Support team, so if you'd like to provide any updates or further questions, please reply on your ticket and our Support team will be able to assist.

I apologize for any frustration and disruption that this issue is causing you, and we'll look forward to assisting you via the ticket. 

Best,
Raynor

1
Rina Takahashi
InVision ambassador Rina Takahashi , ambassador

I'm having the same problem.Craft is not loading when I open my Sketch file. 

macOS: Version 10.13.6 (High Sierra)

Sketch: 63.1

Craft Manager: 1.0.103

1
Camille M
InVision ambassador Camille M , ambassador

Hi Rina,

Thanks for sharing those details on your system with us!

I'll go ahead and open a ticket with our Support team to let them know you're affected by this issue as well.

Best,

Camille

0
Marie Cayet
InVision ambassador Marie Cayet , ambassador

Hello people!
Thanks to the ticket that was opened for me, I received an email with an effective solution. (If you have a ticket: check your spam).
I think everything is working normally ... for a long time I hope :)

In the future, it will be necessary to pay attention for the next updates.
Thanks to the Invision team.

Cordially
Marie Cayet 

1
Globe Group S. A.
InVision ambassador Globe Group S. A. , ambassador

Unfortunately, I'm having the same problem. Can you please help me? 
macOS: Version 10.13.6 (High Sierra)
Sketch 63.1 

Craft Manager: 1.0.103

0
Raynor B
InVision ambassador Raynor B , InVision Employee , ambassador

Hi there, Globe Group S.A.

We're sorry to hear that you're also running into this issue, but thanks for reaching out to our Community and providing these details.

I'm going to go ahead and open a ticket on your behalf with our Support team to look into this further with you. Please keep an eye out for an email from one of our Support agents soon.

I apologize for any frustration and disruption that this issue is causing you, and we'll look forward to assisting you via the ticket. 

Best,
Raynor

0
Mark Thomsen
InVision ambassador Mark Thomsen , ambassador

Same here. I'm have had problems with Craft manager since the end of Januar 21. To begin with the Craft toolbar was missing in Sketch. High Sierra 10.13.6, Sketch 63.1, Craft 1.0.103. The menubar is now visible, however I'm not able to run Craft, which is updated to last version 1.0.105. There is suddently no Craft icon in my Mac Book menu bar and when I try to run the downloaded version of Craftmanager it doesn't open.

Best, Mark

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Camille M
InVision ambassador Camille M , ambassador

Hi Mark,

Thanks for sharing those details on your system! We'll go ahead and open a ticket with our Support team to investigate further into this for you.

Thanks,

Camille

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