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Ryan Tang
Ryan Tang Updated

Charged unkowningly by inVision for 9 months

Hi, I left and did not login to inVison for a year or two already but today I found I was charged every month from May 2020 until now, by simply holding what I thought was free. Apparently instead of moving one of my prototypes to archive, inVision decided to keep both two to deliberately charge me. It was charging from my old UK bank account as well, which means I was not aware I was paying and I didn't even know there was money left inside. Adding that inVision didn't actively send me my invoice until the card expired, inVision failed to provide me notices of changes when it started charging me.
It was not made known to me, at all. I never intent to pay for your service. Logically, inVision should not interpret my absence as an acknowledgement or acceptance of change. Please approach for a resolution

This post is associated with a known feature request: [[ problemTicketSubject ]]. Let our Product team know that you’re interested in this feature.

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Thanks for taking the time to share your feedback about making our product better. We’ve let our Product team know that you’re interested in this feature so they can factor that into their product strategy.

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Camille M
InVision ambassador Camille M , ambassador

Hi Ryan,

Thanks for getting in touch!

All of our plans are subscriptions and automatically renew at the end of each billing period unless they are manually canceled before the renewal date.

You can read more about this in our Terms of Service, as well as this article: Plans & Pricing

I can definitely understand how an email or in-app notification reminding you of an upcoming renewal would be helpful, and while this isn't currently available, this is a potential feature that our Product team are tracking the interest for. They'll take this into account when planning for future updates, and so I've taken the opportunity to add your vote to this feature request.

As we're not able to discuss billing queries publicly to protect your account privacy, I’m opening a ticket on your behalf with our Support team so they can look into this with you internally. Please keep an eye out for an email from one of our Support agents soon.

Thanks,
Camille

NOTE: If anybody else would like to add their feedback about this potential feature, please “ADD YOUR VOTE” using the button on the original post.

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