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Simona
Simona Updated
Completed closed thread

Photoshop error with Sync

Hello, I was using Craft for a couple of months but today suddenly I've got an error on Photoshop saying "The com.invisionlabs.craft.invisible extension could not be loaded because it was not properly signed." and "The "Sync" extension could not be loaded because it was not properly signed." Craft is signed in and running ok, but sync function appears empty on Photoshop. I tried to reinstall Craft and restart my mac, but it did not help. I have Photoshop CC2018 And the latest Craft version. Does anyone know how to fix this error? Thanks.

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Jessica Eisner
InVision ambassador Jessica Eisner , InVision Employee , ambassador

I'm happy to share our engineers released a fix to address the issue reported in this thread where opening any of the Craft plugin extensions in Photoshop would result in the following error: "The com.invisionlabs.craft.invisible extension could not be loaded because it was not properly signed."

Please ensure you update Craft to use the plugin extensions as expected again. You can find the latest version numbers for Craft in our release notes.

See the gif below for a quick look at how to check for updates in Craft and how you can confirm versions you're using.

Thank you for your patience while we were working to address this issue!

If you're experiencing any other issue with Craft, please contact our Support team to report the issue.

 
Pete Bingham
InVision ambassador Pete Bingham , ambassador

Jumping on this. I've updated everything. Both Photoshop and Craft and I still get the same message.

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Raynor B
InVision ambassador Raynor B , InVision Employee , ambassador

Hi Yanita, 

Thanks for reaching out to our Community! Sorry to hear that you're encountering issues with this still.

To help us with troubleshooting this, I'd like to gather some additional information. 

  • Could you please provide some screenshots or recordings of this issue occurring and any error messages you see?
  • Could you please confirm the version numbers of Craft and Photoshop?
  • Which OS are you running?
     If on Mac, could you please send a screenshot of your "About This Mac Panel"
    – If on Windows, could you please send some screenshots of both the “Device specifications” and the “Windows specifications” sections on the “About” page?

Looking forward to hearing back from you!

Regards,
Raynor

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Raynor B
InVision ambassador Raynor B , InVision Employee , ambassador Edited

Hi Simona,

Thanks for reaching out today! The issue with Photoshop producing "not properly signed" error was an issue that our engineers have recently resolved. 

Please try updating to the latest version of Craft to resolve this issue.

You can read more about this on the following incident page: Incident Details

Please let us extend my most sincere apologies for any inconvenience.

Regards,
Raynor

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Simona
InVision ambassador Simona , ambassador

It works again, thank you!

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Yanita Valcheva
InVision ambassador Yanita Valcheva , ambassador

I have the same problem and i just downloaded so it should be the last one.

And on sync when i want to create new prototype the button select account when i click on it just disappires 

Any ideas.

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Muhammad yusuf iqbal
InVision ambassador Muhammad yusuf iqbal , ambassador Edited

hello, i have some problem extension could not be loaded because it was not properly signed

this a screenshot about this mac
 
and this
can anyone help me, how to fix this ?

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Raynor B
InVision ambassador Raynor B , InVision Employee , ambassador

Hi Muhammad,

We're sorry to hear that you're running into an issue here, but thanks for reaching out to our Community and providing these details for our team to use for further troubleshooting.

I’ll be opening a ticket on your behalf with our Support team so they can dig into this further with you internally. Please keep an eye out for an email from one of our Support agents soon.

I apologize for any frustration and disruption that this issue is causing you, and we'll look forward to assisting you via the ticket. 

Best,
Raynor

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Lauren
InVision ambassador Lauren , ambassador

I am having problems with all the Craft plugins except for Sync. Sync wasn't working until I did the newest Craft update and now that is working. The rest I am still getting the "The ____ extension could not be loaded because it is not properly signed". 

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Raynor B
InVision ambassador Raynor B , InVision Employee , ambassador

Hi Lauren, 

Thanks for reaching out via our Community regarding this! I’m very happy that you were able to resolve this issue with the Sync plugin with an update.

Though the Craft Sync plugin should work as expected now with Photoshop, we have identified an issue preventing other Craft plugins from working with Photoshop. Our Product and Engineering teams are reviewing the issue and evaluating factors such as usage, impact, and feasibility of repairing the plugins before determining how best to address the issue.

Though we don’t have a resolution at the moment, we are continuing to monitor this issue.   I’ve created a ticket on your behalf so that we can follow up with you as there are any further updates. 

I’m sorry that I don’t have a more satisfying answer for you today, Lauren, but of course we're always happy to hear from you if you ever have any other queries and will be glad to help.

Thank you again for your time, and have a wonderful day!

Best,
Raynor

If anyone else is experiencing this, please contact our Support team to report the issue you’re encountering.

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Yanita Valcheva
InVision ambassador Yanita Valcheva , ambassador
Hello support team,
I still have problem when i want to create new prototype the button Select Account disappears.

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Raynor B
InVision ambassador Raynor B , InVision Employee , ambassador

Hi Yanita,

We're sorry to hear that you're running into an issue here, but thanks for reaching out to our Community and providing these details for our team to use for further troubleshooting.

I’ll be opening a ticket on your behalf with our Support team so they can dig into this further with you internally. Please keep an eye out for an email from one of our Support agents soon.

We'll look forward to assisting you via the ticket. 

Best,
Raynor

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