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Simona
Simona

Photoshop error with Sync

Hello, I was using Craft for a couple of months but today suddenly I've got an error on Photoshop saying "The com.invisionlabs.craft.invisible extension could not be loaded because it was not properly signed." and "The "Sync" extension could not be loaded because it was not properly signed." Craft is signed in and running ok, but sync function appears empty on Photoshop. I tried to reinstall Craft and restart my mac, but it did not help. I have Photoshop CC2018 And the latest Craft version. Does anyone know how to fix this error? Thanks.

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Raynor B
InVision ambassador Raynor B, InVision Employee , ambassador Edited

Hi Simona,

Thanks for reaching out today! The issue with Photoshop producing "not properly signed" error was an issue that our engineers have recently resolved. 

Please try updating to the latest version of Craft to resolve this issue.

You can read more about this on the following incident page: Incident Details

Please let us extend my most sincere apologies for any inconvenience.

Regards,
Raynor

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Simona
InVision ambassador Simona , ambassador

It works again, thank you!

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Pete Bingham
InVision ambassador Pete Bingham , ambassador

Jumping on this. I've updated everything. Both Photoshop and Craft and I still get the same message.

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Yanita Valcheva
InVision ambassador Yanita Valcheva , ambassador

I have the same problem and i just downloaded so it should be the last one.

And on sync when i want to create new prototype the button select account when i click on it just disappires 

Any ideas.

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Raynor B
InVision ambassador Raynor B, InVision Employee , ambassador

Hi Yanita, 

Thanks for reaching out to our Community! Sorry to hear that you're encountering issues with this still.

To help us with troubleshooting this, I'd like to gather some additional information. 

  • Could you please provide some screenshots or recordings of this issue occurring and any error messages you see?
  • Could you please confirm the version numbers of Craft and Photoshop?
  • Which OS are you running?
     If on Mac, could you please send a screenshot of your "About This Mac Panel"
    – If on Windows, could you please send some screenshots of both the “Device specifications” and the “Windows specifications” sections on the “About” page?

Looking forward to hearing back from you!

Regards,
Raynor

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Muhammad yusuf iqbal
InVision ambassador Muhammad yusuf iqbal , ambassador Edited

hello, i have some problem extension could not be loaded because it was not properly signed

this a screenshot about this mac
 
and this
can anyone help me, how to fix this ?

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Raynor B
InVision ambassador Raynor B, InVision Employee , ambassador

Hi Muhammad,

We're sorry to hear that you're running into an issue here, but thanks for reaching out to our Community and providing these details for our team to use for further troubleshooting.

I’ll be opening a ticket on your behalf with our Support team so they can dig into this further with you internally. Please keep an eye out for an email from one of our Support agents soon.

I apologize for any frustration and disruption that this issue is causing you, and we'll look forward to assisting you via the ticket. 

Best,
Raynor

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