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Natalia Cadle
Natalia Cadle Updated

Craft Sync for Windows error message in PS

Good morning, I am trying to install the Craft Sync for Windows but when I open PS, it gives me an error message that says "The .com.invisionlab.craft.invisible" extension could not be loaded because it was not properly signed. Version1.0.17 for more information, visit: www.adobe.com/go/photoshop-troubleshoot-extension_en the link above doesn't work either... I will appreciate any help. Thanks!

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Jeremy
InVision ambassador Jeremy , ambassador

Getting the same error, and I need to have my mockups uploaded today for my deadline.

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Veselina Poryazova
InVision ambassador Veselina Poryazova , ambassador

Same error here.

I've updated my Windows last night, and today I can not start the Craft Sync in Photoshop.

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Jason
InVision ambassador Jason , ambassador

This is a known issue and they're working on a fix for Windows per this incident report: https://status.invisionapp.com/incidents/c302hr83hf45

In the meantime, to avoid the annoying adobe alert on Windows each time you focus on the window, you can navigate to your AppData folder to temporarily disable the plugin. 

1. Make sure Photoshop is closed.

2. In Windows Explorer, in the address bar, type %AppData% 

3. Navigate to AppData/Roaming/Adobe/CEP/Extensions and change the names of the folder "com.invisionlabs.sync" to something else, like "xcom.invisionlabs.sync" to prevent Adobe from successfully loading it. I did the same thing to the other invision folder (xcom.invisionlabs.craft.invisible) just to be safe, but you may just need to disable the sync one.

That's it. Restart Photoshop and the message should be gone. Monitor the above incident report for the Windows fix, and when the patch is available and installed, follow the above steps to unhide those folders from Photoshop.

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Gabor
InVision ambassador Gabor , ambassador

I'm still facing with this issue.. 

I cannot update Craft Sync because it displays a blank screen..

No SmartScreen windows opens as they mentioned in the Status Update.

Any idea?

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Camille M
InVision ambassador Camille M , InVision Employee , ambassador

Hi Jason and Gabor,

Thanks for reaching out! The problem you've described was an issue that our engineers have recently resolved. 

Please try updating to the latest version of Craft to resolve this issue.

You can read more about this on the following incident page: Incident Details

Please let us extend my most sincere apologies for any inconvenience.

Regards,

Camile

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Gabor
InVision ambassador Gabor , ambassador

I've received an updated Craft Installer via support that solved my problem. 

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Pete Bingham
InVision ambassador Pete Bingham , ambassador

Can confirm the update has not resolved the problem. Latest Photoshop version, latest craft update. Still broken (mac)

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Raynor B
InVision ambassador Raynor B , InVision Employee , ambassador

Hi Pete,

Thanks for reaching out! We're sorry to hear that you're still encountering issues here. 

To help us with troubleshooting this further, I'd like to gather some further details. 

  • Could you please provide some screenshots or recordings of this issue occurring and any error messages you see?
  • I realize that you've said you're on the latest versions, but could you please confirm the version numbers of Craft and Photoshop?
  • Which version number of macOS are you running?  

Looking forward to hearing back from you!

Regards,
Raynor

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Pete Bingham
InVision ambassador Pete Bingham , ambassador


Hi Raynor,

This is what I see when I click on the Freehand icon.
I'm on Photoshop 2021 V22.1.1, Craft version V1.0.104 (218), Mac OS Catalina 10.15.7

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Raynor B
InVision ambassador Raynor B , InVision Employee , ambassador

Hi Pete,

Thanks for providing those details!

I’m opening a ticket on your behalf with our Support team so they can troubleshoot with you further. Please keep an eye out for an email from one of our Support agents soon.

I apologize for any frustration and disruption that this issue is causing you!

Regards,
Raynor

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Dian Wessels
InVision ambassador Dian Wessels , ambassador

Exact same issue as Pete. Downloaded Craft today and playing around on Freehand for the first time and keen to see how the Photoshop plugin works, but alas, no dice.

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Camille M
InVision ambassador Camille M , InVision Employee , ambassador

Hi Dian,

So sorry to hear that you’re also running into this issue! 

I'm going to go ahead and open a ticket with our Support team to follow up with you - please keep an eye out for that email shortly.

Thanks for hanging in there,

Camille

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