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InVision ambassador ambassador
Elizabeth Warninger

All Artboards and Components are missing from the screen

While working in Studio my file froze and the artboards are no longer accessible. The components for my artboards are listed in the layers panel on the left. However, I can not access any of these screens, and my board is simply black. I tried copying the artboards into another file (from the layers list on the left) but each time those files froze and had the same issue. I have the preview player window up and all my screens are working in the Preview Player. However, I can not upload these back up to Invision. Has anyone else had this issue and found a way to resolve this? Or would someone know how to recover and clean up the file? Any help would be much appreciated! This was my first project in Studio and I do not want to lose the work done thus far. With gratitude for the help! ~Elizabeth

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Michael S
InVision ambassador Michael S, InVision Employee , ambassador
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Hi Elizabeth,

Thanks for getting in touch! I'm so sorry to hear that you’re running into this issue. This definitely doesn't sound like expected behavior!

I’m opening a ticket on your behalf with our Support team so they can gather some details from you and troubleshoot internally. Please keep an eye out for an email from one of our Support agents soon.

I apologize for any frustration and disruption that this issue is causing you!

Thanks for hanging in there,

Michael

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