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InVision ambassador ambassador
Azadeh Farokhi •

Session expired

Hello nice people. I have a problem with publish my Prototype and it looks like my session has expired. Can someone tell me what should I du now? I need to buy premium?!

This post is associated with a known feature request: [[problemTicketSubject]]. Let our Product team know that you’re interested in this feature.

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Michael S
InVision ambassador Michael S, InVision Employee , ambassador •
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Hello!

Thanks for getting in touch. We'd be happy to help! I'm sorry to hear about the trouble. Just to clarify, is this happening when trying to publish your Studio Project? If so, can you please try logging out and back in Studio to see if that helps? If not, please provide the following details.

  • Can you please send a screenshot of the About This Mac overview? (click the Apple icon > About This Mac)
    If you're using a Windows machine, we need to see both the “Device specifications” and the “Windows specifications” sections on the “About” page. To grab that info, click the Start (Windows icon) button, and then click Settings > System > About.
  • What version of Studio are you using?
  • Could you provide a screenshot showing what’s going wrong?

Thanks in advance!

Michael

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Azadeh Farokhi
InVision ambassador Azadeh Farokhi , ambassador •
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Hello,

Yes, I logged out and logged back in and that solved the problem.

Thank you so much for your help and for Studio <3 :)

Azadeh 

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Michael S
InVision ambassador Michael S, InVision Employee , ambassador •
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Hi Azadeh,

Thats great news! Glad to hear it was an easy fix, and we apologize for the temporary trouble. If there is anything else we can do to help, please let us know!

Thanks,
Michael

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