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Esteban Barbero
Esteban Barbero Updated

My components are invisible

Hello. I just started a project in Invision Studio for the first time. The first file I created is a library with components to use in my screens. Once I was done, I created my first work document and imported the library file to use the created components. I worked without an issue for a week or so, but today y opened the library file to make some additions and adjustments and noticed that some of the components were missing. Using drag and drop allowed me to select the invisible components and when I went to "edit master" I was able to edit the master elements properly. The strangest part is that I´m still able to see these components in the work file and add new instances, so the main problem is in the library file. This is a problem for me in order to update the components, if needed. I tried to check if there were elements hidden, but everything is visible. Restarting the app and the system didn't work, so I don't know what to do besides recreating the components and create new instances in my work file, which will be a waste of time. I will appreciate any solution or suggestion.

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Esteban Barbero
InVision ambassador Esteban Barbero , ambassador

This is how the screens look like:

The components still exist but they are invisible. Some dissappeared and some didn't

 

This is my device's specs:

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Raynor B
InVision ambassador Raynor B , InVision Employee , ambassador

Hi Esteban,

We're sorry to hear that you’re having some difficulties with your Studio file and libraries! Thanks for providing these details for our team to use for further troubleshooting.

I’m going to go ahead and open a ticket on your behalf with our Support team so they can troubleshoot with you internally. You should receive an email regarding this shortly.

Apologies for any inconvenience this has caused, and thank you for your patience while we look into this!

Regards,
Raynor

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Esteban Barbero
InVision ambassador Esteban Barbero , ambassador

Hello, thanks for the reply. Since I wrote the post I´ve found a workaround for my issue. In order to see the components again, I have to copy and paste them into a new artboard. This is the only way I have been able to make them reappear. I also found this issue in other artboards I´ve been working in and implemented this quick fix, but it's a bit annoying and it messes up with my syncronization with freehand and invision web, creating duplicated screens.

Another thing: I just upgraded my ram from 8gb to 16gb. I don´t think it´s related to the issue but it was kind of necessary in order to get a smoother performance from Studio in my aging Mac Mini. Hopefully it will also help to minimize further issues.

Regards,
Esteban

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Raynor B
InVision ambassador Raynor B , InVision Employee , ambassador

Hi Esteban,

I'm happy to hear that you've found a workaround! We'll still be happy to look into this further for you, so I recommend replying to your ticket and so we can keep digging into this issue. 

Thanks!
Raynor

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